Breakfast Operations Lead: Guest Experience & Growth

EVT; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Dining discounts

Movie tickets

Thredbo perks

Career growth

Job summary

EVT is seeking an Assistant Restaurant Manager to support the daily breakfast, lunch, and dinner service across QT Hotels & Resorts properties in Australia. You will lead the breakfast team, uphold service standards, and drive guest satisfaction while maintaining safety and financial controls.

Join a Daymaker culture at EVT with clear pathways for career progression, staff development, and a strong emphasis on delivering memorable guest experiences across a premium lifestyle hotel brand.

Qualifications

• Experience managing a breakfast team in a high-volume operation.
• Proven people-focused leadership with fair, professional communication.
• Strong guest-centric service background with handling feedback effectively.

Responsibilities

• Support the Venue Manager in overseeing day-to-day breakfast operations and service standards.
• Lead and motivate the breakfast team, driving engagement, training and performance development.
• Take ownership of the daily breakfast operation to ensure smooth, efficient service.
• Monitor service standards during breakfast to prevent downtime and unproductive behavior.
• Conduct daily briefings covering occupancy, VIPs, groups, dietary needs, and menu changes.
• Manage rosters, leave, entitlements, and cross-venue staffing to meet targets.
• Ensure liquor licensing, WHS and incident reporting compliance; maintain records.
• Handle guest complaints with care and urgency and resolve issues proactively.
• Drive revenue through upselling and controlling expenses; maintain reporting and asset care.
• Promote EVT and QT brands and collaborate with other departments.

Skills

People leadership

Guest service excellence

Breakfast operations

Food & beverage service

Staff training

Hospitality operational knowledge

Education

Diploma in Hospitality Management

Tools

POS systems

Job description

EVT is seeking an Assistant Restaurant Manager to support the daily breakfast, lunch, and dinner service across QT Hotels & Resorts properties in Australia. You will lead the breakfast team, uphold service standards, and drive guest satisfaction while maintaining safety and financial controls.

Join a Daymaker culture at EVT with clear pathways for career progression, staff development, and a strong emphasis on delivering memorable guest experiences across a premium lifestyle hotel brand.