Branch Operations / Sales Coordinator

Reliable Hire; Rockhampton Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

Reliable Hire is seeking a motivated Branch Operations / Sales Coordinator to join the Rockhampton team. You will coordinate equipment deliveries, maintain schedules and support customers, ensuring smooth daily operations.

Reporting to the Operations Manager, the role involves logistics, administration and proactive engagement with customers to identify hire opportunities while collaborating with sales, workshop and finance teams.

Qualifications

• Previous experience in equipment hire, logistics, branch operations or sales support.
• Strong organisational and time management skills.
• Excellent communication and customer service skills.
• Ability to problem-solve and adapt when priorities change.
• Confidence in proactively contacting customers and following up sales opportunities.
• Experience using CRM systems and maintaining accurate customer records.

Responsibilities

• Coordinate equipment deliveries, pickups and returns, ensuring hire schedules run smoothly.
• Manage equipment logistics, transport arrangements and accurate records.
• Respond to customer enquiries, resolve issues and maintain strong customer relationships.
• Coordinate equipment breakdowns, repairs and replacements with workshop staff and contractors.
• Proactively engage with existing and prospective customers through outbound calls, emails and follow-ups.
• Follow up outstanding quotes, identify new hire opportunities and support the Area Manager with sales activities.
• Monitor equipment availability and fleet utilisation, keeping accurate customer and sales records.
• Support daily branch operations, administration and purchasing.
• Work closely with sales, workshop, finance and logistics teams.
• Promote safe work practices and maintain an organised, efficient branch.

Skills

Organisational skills

Time management

Communication

Customer service

Problem solving

Independent initiative

Tools

CRM systems

Job description

Reliable Hire is a rapidly growing equipment hire business specialising in modern, late model access and earthmoving equipment to the construction and civil industries. Our success has been due to our strong values and a good team culture.

About the Role

Reliable Hire is seeking a motivated and organised Branch Operations / Sales Coordinator to join our Rockhampton team.

Reporting to the Operations Manager, you'll play an important role in keeping the branch running efficiently, coordinating equipment movements, supporting customers and ensuring daily operations stay on track.

This is a varied role suited to someone who enjoys being hands‑on, solving problems and working with different people throughout the day.

Job Description

Key Responsibilities

Coordinate equipment deliveries, pickups and returns, ensuring hire schedules run smoothly.

Manage equipment logistics, transport arrangements and accurate records.

Respond to customer enquiries, resolve issues and maintain strong customer relationships.

Coordinate equipment breakdowns, repairs and replacements with workshop staff and contractors.

Proactively engage with existing and prospective customers through outbound calls, emails and follow‑ups.

Follow up outstanding quotes, identify new hire opportunities and support the Area Manager with sales activities.

Monitor equipment availability and fleet utilisation, keeping accurate customer and sales records.

Support daily branch operations, administration and purchasing.

Work closely with sales, workshop, finance and logistics teams.

Promote safe work practices and maintain an organised, efficient branch.

About You

We're looking for someone who is reliable, organised and comfortable managing competing priorities in a busy environment.

Ideally, you'll bring:

Previous experience in equipment hire, logistics, branch operations, sales support or a similar role.

Strong organisational and time management skills.

Excellent communication and customer service skills.

The ability to problem‑solve and adapt when priorities change.

Previous experience in customer service, sales support or a similar role.

Confidence in proactively contacting customers and following up sales opportunities.

Experience using CRM systems and maintaining accurate customer records.

Good attention to detail and confidence managing operational paperwork and systems.

A team‑focused attitude with the initiative to work independently.

Knowledge of hire equipment or the equipment rental industry would be advantageous.

Desired Skills and Experience

Why Join Reliable Hire?

At Reliable Hire, our purpose is simple - we exist to consistently deliver win‑wins.

Our values of Smart, Hungry, Humble and Reliable guide how we work with our customers and each other.

You'll be joining a team where collaboration, accountability and customer service are important, with the opportunity to make a genuine contribution to the success of the Rockhampton branch.

Apply Now

If you're organised, customer‑focused and enjoy keeping things running smoothly, we'd love to hear from you.