Branch Operations / Sales Coordinator

Reliable Hire; Queensland; On-site; AUD 52,000 - 68,000; Full time

Job summary

Reliable Hire is seeking a motivated Branch Operations Sales Coordinator for our Bundaberg branch in Queensland. You will help keep the branch running smoothly by coordinating equipment movements, engaging customers and supporting daily operations.

The role suits someone who is hands-on, enjoys problem solving and can juggle multiple priorities in a fast-paced environment. A driver’s licence and strong administration skills are essential.

Qualifications

• Experience in customer service, sales support or branch operations.
• Confident in proactively contacting customers and following up sales opportunities.
• Experience using CRM systems and maintaining accurate customer records.
• Valid driver’s licence held.
• Strong organisational and time management skills.
• Excellent communication and customer service skills.

Responsibilities

• Coordinate equipment deliveries, pickups and returns and keep hire schedules on track.
• Proactively engage with customers via calls, emails and follow‑ups.
• Follow up quotes and identify new hire opportunities for the team.
• Monitor fleet availability and keep accurate customer records.
• Respond to inquiries and resolve issues while maintaining relationships.
• Coordinate faults, repairs and replacements with workshop staff.

Skills

Customer service

Sales support

Branch operations

CRM systems

Time management

Communication

Tools

CRM software

Job description

Reliable Hire is a rapidly growing equipment hire business specialising in modern, late model access and earthmoving equipment to the construction and civil industries. Our success has been due to our strong values and a good team culture.

Reliable Hire is a rapidly growing equipment hire business specialising in modern, late model access and earthmoving equipment to the construction and civil industries. Our success has been due to our strong values and a good team culture.

About the Role

Reliable Hire is seeking a motivated and organised Branch Operations Sales Coordinator to join our Bundaberg team.

You’ll play an important role in keeping the branch running efficiently, coordinating equipment movements, supporting customers and ensuring daily operations stay on track.

This is a varied role suited to someone who enjoys being hands‑on, solving problems and working with different people throughout the day.

Key Responsibilities

• Coordinate equipment deliveries, pickups and returns, ensuring hire schedules run smoothly.

• Proactively engage with existing and prospective customers through outbound calls, emails and follow‑ups.

• Follow up outstanding quotes, identify new hire opportunities and support the team with sales activities.

• Monitor equipment availability and fleet utilisation, keeping accurate customer and sales records.

• Respond to customer enquiries, resolve issues and maintain strong customer relationships.

• Coordinate equipment breakdowns, repairs and replacements with workshop staff and contractors.

• Support daily branch operations, administration and purchasing.

• Work closely with sales, workshop, finance and logistics teams.

• Promote safe work practices and maintain an organised, efficient branch.

About You

We're looking for someone who is reliable, organised and comfortable managing competing priorities in a busy environment.

Ideally, you’ll bring:

• Previous experience in customer service, sales support,branch operations or a similar role.

• Confidence in proactively contacting customers, following up sales opportunities and building strong relationships.

• Experience using CRM systems and maintaining accurate customer records.

• A current open driver's licence.

• Strong organisational and time management skills.

• Excellent communication and customer service skills.

• The ability to problem‑solve and adapt when priorities change.

• Good attention to detail and confidence managing operational paperwork and systems.

• A team‑focused attitude with the initiative to work independently.

• Knowledge of hire equipment or the equipment rental industry would be advantageous, but not essential.

Why Join Reliable Hire?

At Reliable Hire, our purpose is simple – we exist to consistently deliver win‑wins.

Our values of Smart, Hungry, Humble and Reliable guide how we work with our customers and each other.

You’ll be joining a team where collaboration, accountability and customer service are important, with the opportunity to make a genuine contribution to the success of the Bundaberg branch.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .