Branch Operations Coordinator

Reliable Hire; Rockhampton Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

Reliable Hire is seeking a motivated Branch Operations Coordinator for our Rockhampton team. Reporting to the Operations Manager, you will help keep the branch running efficiently, coordinate equipment movements, support customers and ensure daily operations stay on track.

This hands-on role involves problem-solving and collaborating with sales, workshop, finance and logistics teams to deliver smooth hire operations.

Qualifications

• Previous experience in equipment hire, logistics, branch operations, sales support or a similar role.
• Strong organisational and time management skills.
• Excellent communication and customer service skills.
• The ability to problem-solve and adapt when priorities change.
• Confidence in proactively contacting customers and following up inquiries.
• Experience using CRM systems and maintaining accurate customer records.
• Good attention to detail and confidence managing operational paperwork and systems.
• A team-focused attitude with the initiative to work independently.
• Knowledge of hire equipment or the equipment rental industry would be advantageous.

Responsibilities

• Coordinate equipment deliveries, pickups and returns to keep hire schedules on track.
• Manage equipment logistics, transport arrangements and records.
• Respond to customer enquiries and maintain strong relationships.
• Coordinate equipment breakdowns, repairs and replacements with workshop staff and contractors.
• Proactively engage with existing and prospective customers.
• Follow up outstanding quotes and identify new hire opportunities with the Area Manager.
• Monitor equipment availability and fleet utilisation and maintain accurate records.
• Support daily branch operations, administration and purchasing.
• Work closely with sales, workshop, finance and logistics teams.
• Promote safe work practices and maintain an organised, efficient branch.

Skills

Equipment hire

Logistics

Customer service

CRM systems

Time management

Communication

Problem solving

Tools

CRM systems

Job description

Reliable Hire is a rapidly growing equipment hire business specialising in modern, late model access and earthmoving equipment to the construction and civil industries. Our success has been due to our strong values and a good team culture.

Reliable Hire is a rapidly growing equipment hire business specialising in modern, late model access and earthmoving equipment to the construction and civil industries. Our success has been due to our strong values and a good team culture.

About the Role

Reliable Hire is seeking a motivated and organised Branch Operations Coordinator to join our Rockhampton team.

Reporting to the Operations Manager, you'll play an important role in keeping the branch running efficiently, coordinating equipment movements, supporting customers and ensuring daily operations stay on track.

This is a varied role suited to someone who enjoys being hands-on, solving problems and working with different people throughout the day.

Key Responsibilities

• Coordinate equipment deliveries, pickups and returns, ensuring hire schedules run smoothly.
• Manage equipment logistics, transport arrangements and accurate records.
• Respond to customer enquiries, resolve issues and maintain strong customer relationships.
• Coordinate equipment breakdowns, repairs and replacements with workshop staff and contractors.
• Proactively engage with existing and prospective customers
• Follow up outstanding quotes, identify new hire opportunities and support the Area Manager
• Monitor equipment availability and fleet utilisation, keeping accurate customer and sales records.
• Support daily branch operations, administration and purchasing.
• Work closely with sales, workshop, finance and logistics teams.
• Promote safe work practices and maintain an organised, efficient branch.

About You

We're looking for someone who is reliable, organised and comfortable managing competing priorities in a busy environment.

Ideally, you'll bring:

• Previous experience in equipment hire, logistics, branch operations, sales support or a similar role.
• Strong organisational and time management skills.
• Excellent communication and customer service skills.
• The ability to problem-solve and adapt when priorities change.
• Previous experience in customer service, sales support or a similar role.
• Confidence in proactively contacting customers and following up enquiries.
• Experience using CRM systems and maintaining accurate customer records.
• Good attention to detail and confidence managing operational paperwork and systems.
• A team-focused attitude with the initiative to work independently.
• Knowledge of hire equipment or the equipment rental industry would be advantageous.

Why Join Reliable Hire?

At Reliable Hire, our purpose is simple - we exist to consistently deliver win-wins.

Our values of Smart, Hungry, Humble and Reliable guide how we work with our customers and each other.

You'll be joining a team where collaboration, accountability and customer service are important, with the opportunity to make a genuine contribution to the success of the Rockhampton branch.

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.