Branch Operations Lead – Equipment Hire & Logistics

Reliable Hire; Rockhampton Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

Reliable Hire is seeking a motivated Branch Operations Coordinator for our Rockhampton team. Reporting to the Operations Manager, you will help keep the branch running efficiently, coordinate equipment movements, support customers and ensure daily operations stay on track.

This hands-on role involves problem-solving and collaborating with sales, workshop, finance and logistics teams to deliver smooth hire operations.

Qualifications

• Previous experience in equipment hire, logistics, branch operations, sales support or a similar role.
• Strong organisational and time management skills.
• Excellent communication and customer service skills.
• The ability to problem-solve and adapt when priorities change.
• Confidence in proactively contacting customers and following up inquiries.
• Experience using CRM systems and maintaining accurate customer records.
• Good attention to detail and confidence managing operational paperwork and systems.
• A team-focused attitude with the initiative to work independently.
• Knowledge of hire equipment or the equipment rental industry would be advantageous.

Responsibilities

• Coordinate equipment deliveries, pickups and returns to keep hire schedules on track.
• Manage equipment logistics, transport arrangements and records.
• Respond to customer enquiries and maintain strong relationships.
• Coordinate equipment breakdowns, repairs and replacements with workshop staff and contractors.
• Proactively engage with existing and prospective customers.
• Follow up outstanding quotes and identify new hire opportunities with the Area Manager.
• Monitor equipment availability and fleet utilisation and maintain accurate records.
• Support daily branch operations, administration and purchasing.
• Work closely with sales, workshop, finance and logistics teams.
• Promote safe work practices and maintain an organised, efficient branch.

Skills

Equipment hire

Logistics

Customer service

CRM systems

Time management

Communication

Problem solving

Tools

CRM systems

Job description

Reliable Hire is seeking a motivated Branch Operations Coordinator for our Rockhampton team. Reporting to the Operations Manager, you will help keep the branch running efficiently, coordinate equipment movements, support customers and ensure daily operations stay on track.

This hands-on role involves problem-solving and collaborating with sales, workshop, finance and logistics teams to deliver smooth hire operations.