Branch Manager - Wangaratta, VIC

NAB; Wodonga; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Enhanced leave options

Wellbeing support

NAB Perks

Job summary

NAB welcomes a Full-time Branch Manager to lead our Wangaratta branch, driving customer-centric service and sales excellence. Your role focuses on staff coaching, performance management and delivering consistent customer experiences across the branch network.

You will shape the branch culture, mentor the team, and collaborate with the broader retail division to achieve business objectives while upholding NAB’s standards and values.

Qualifications

• Proven experience in retail banking management or leadership roles is essential
• Customer-centric thinking
• Ability to influence, coach, and work collaboratively with your team
• Passion for delivering an amazing customer experience with quality and going the extra mile
• Keen eye for detail to ensure transactions are completed efficiently and accurately
• Appreciation for inclusion and diversity of customers and colleagues

Responsibilities

• Working efficiently and with purpose for our customers, putting them at the centre of everything you do
• Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction
• Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities
• Deliver a brilliant, consistent, and engaging experience to our customers and partners; ensuring your team delivers this every time
• Manage performance & strategic development of the branch and its relationship with the wider retail division

Skills

Retail banking management

Leadership

Customer-centric thinking

Coaching

Cross-selling

Job description

• Full-time Branch Manager position based in our Wangaratta Branch


• 5 days per week, Monday to Friday 8:45am - 5:30pm


• Make a real difference for our customers and communities

Our people are customer obsessed. They work in close partnership to prioritise customer's needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer-centric company in Australia and New Zealand.

In the role of Branch Manager, you will join our retail team contributing to key business priorities and continuously improving how we serve our customers.

You’ll make an impact each day by:

• Working efficiently and with purpose for our customers, putting them at the centre of everything you do


• Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction


• Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities


• Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time


• Manage performance & strategic development of the branch and its relationship with the wider retail division

You’ll bring to this role:

• Proven experience in retail banking management or leadership roles is essential


• Customer-centric thinking


• Ability to Influence, coach, and work collaboratively your team


• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile


• A keen eye for detail that ensures transactions are completed efficiently and accurately


• An appreciation for the inclusion and diversity of our customers and colleagues

More focus on you

All new Branch Managers receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.

Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.