Branch Manager - Horsham, VIC

NAB; Mildura; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Tailored onboarding

Career growth opportunities

Enhanced leave options

Wellbeing support

NAB Perks access

Career development

Job summary

NAB Horsham Branch seeks a Branch Manager to lead a high-performing team and deliver standout customer experiences. You will guide daily operations, coach staff, and drive branch performance while building strong customer and community relationships.

Join NAB's customer-centric culture with onboarding and career development opportunities, including a comprehensive benefits program and career growth. Lead by example in delivering exceptional service daily.

Qualifications

• Proven experience in retail banking management or leadership roles is essential.
• Customer-centric thinking.
• Ability to influence, coach, and work collaboratively with your team.
• Passion for delivering an amazing customer experience with a commitment to quality.
• Keen eye for detail ensuring accurate transactions.
• Appreciation for inclusion and diversity of customers and colleagues.

Responsibilities

• Work efficiently and with purpose for customers, putting them at the centre of everything you do.
• Be responsible for the overall performance of your branch through coaching, mentoring, leadership and direction.
• Drive sales activity to achieve business objectives by identifying cross-sale opportunities.
• Deliver a brilliant, consistent and engaging experience to customers and partners; ensure your team understands the importance of this.
• Manage performance and strategic development of the branch and its relationship with the wider retail division.

Skills

Retail banking management

Customer-centric thinking

Coaching & leadership

Sales leadership

Attention to detail

Diversity & inclusion

Job description

• Full-time Branch Manager position in our Horsham Branch
• 5 days per week, Monday to Friday 8:45am - 5:30pm
• Lead a high-performing team and create standout customer experiences every day.

Our people are customer obsessed. They work in close partnership to prioritise customer's needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer-centric company in Australia and New Zealand.

In the role of Branch Manager, you will join our retail teamcontributingto keybusiness priorities andcontinuously improvinghow we serve our customers.

You’ll make an impact each day by:

• Working efficiently and with purpose for our customers, putting them at the centre of everything you do
• Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction
• Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities
• Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time
• Manage performance & strategic development of the branch and its relationship with the wider retail division

You’ll bring to this role:

• Proven experience in retail banking management or leadership roles is essential
• Customer-centric thinking
• Ability to Influence, coach, and work collaboratively your team
• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• An appreciation for the inclusion and diversity of our customers and colleagues

More focus on you

All new Branch Managers receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.