Branch Manager - Wangaratta, VIC

NAB; Wangaratta; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Attractive base salary

Career growth opportunities

Comprehensive benefits

Job summary

NAB Wangaratta is seeking a Full-time Branch Manager to lead our local retail team. You will focus on delivering exceptional customer service, driving sales and ensuring the branch performs to the highest standards.

Join a customer-obsessed culture with onboarding and training, a base salary, and clear career growth paths within NAB’s Australian network.

Qualifications

• Proven experience in retail banking management or leadership roles.
• Customer-centric thinking.
• Ability to influence, coach and collaborate with your team.

Responsibilities

• Work efficiently and with purpose for customers, putting them at the centre of everything you do
• Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction
• Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities
• Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time
• Manage performance & strategic development of the branch and its relationship with the wider retail division

Skills

Retail management

Customer focus

Team leadership

Coaching

Attention to detail

Job description

• Full-time Branch Manager position based in our Wangaratta Branch


• 5 days per week, Monday to Friday 8:45am - 5:30pm


• Make a real difference for our customers and communities

Ourpeopleare customer obsessed. They workin closepartnershiptoprioritisecustomer'sneeds anddeliverexceptionaloutcomes.Thiscollaborative mindset enables innovation and buildsenduringcustomer relationshipssupportingourambitionto be the most customer-centric company in Australiaand NewZealand.

In the role ofBranch Manager,you will join our retail teamcontributingto keybusiness priorities andcontinuously improvinghow we serve our customers.

• Working efficiently and with purpose for our customers, putting them at the centre of everything you do


• Be responsible forthe overall performance of your branch through coaching, mentoring, leadership, and direction


• Drive sales activity to achieve businessobjectivesby activelyidentifyingcross-sale opportunities


• Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time


• Manage performance & strategic development of the branch and its relationship with the wider retail division

You’llbring to this role:

• Proven experience in retail banking management or leadership roles is essential


• Customer-centric thinking


• Ability to Influence, coach, and work collaboratively your team


• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile


• A keen eye for detail that ensures transactions are completed efficiently and accurately


• An appreciation for the inclusion and diversity of our customers and colleagues

More focus on you

All new Branch Managers receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.