Branch Manager - Baldivis

NAB; Perth; On-site; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Banking discounts

Salary packaging

Rewards & recognition

Health & wellbeing

Leave options

Job summary

NAB Perth is seeking an experienced Branch Manager to lead our retail team, driving outstanding customer service and branch performance. You will coach staff, set direction, and ensure the branch meets sales and service targets while upholding NAB's customer-centric values.

You will foster a culture of inclusion, develop cross-sell opportunities, and collaborate with the wider retail division to deliver a seamless banking experience for customers across the community.

Qualifications

• Proven experience in retail banking management or leadership roles.
• Customer-centric thinking and approach to service.
• Ability to influence, coach, and work collaboratively with your team.

Responsibilities

• Lead branch performance through coaching, mentoring, and direction.
• Drive sales activity and cross-selling to meet business objectives.
• Deliver a brilliant, consistent customer experience for customers and partners.
• Manage branch operations and strengthen relationships with the wider retail division.
• Support performance development and succession planning for the team.

Skills

Retail leadership

Customer-centric

Coaching & mentoring

Cross-sell opportunities

Attention to detail

Diversity & inclusion

Job description

Our people are customer obsessed. They work in close partnership to prioritise customers needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer-centric company in Australia and New Zealand.

In the role of Branch Manager, you will join our retail teamcontributingto keybusiness priorities andcontinuously improvinghow we serve our customers.

You’ll make an impact each day by:

• Work quickly and with purpose for our customers, putting them at the centre of everything you do
• Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction
• Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities
• Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time
• Manage performance & strategic development of the branch and its relationship with the wider retail division

You’ll bring to this role:

• Proven experience in retail banking management or leadership roles is essential
• Customer-centric thinking
• Ability to influence, coach, and work collaboratively your team
• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• An appreciation for the inclusion and diversity of our customers and colleagues

More focus on you

All new Branch Managers receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

At NAB, there are over 38,000 colleagues, serving over 8 million customers, at over 900 locations globally. Through investment in our colleagues and our customers, NAB is on a mission to become the most customer-centric company in Australia and New Zealand.

Perks and benefits

• Banking and financial services discounts
• Salary packaging
• Reward and recognition
• Health and wellbeing
• Leave options