Branch Manager - Newcastle Portables (P)

Coates Hire Operations Pty Limited; Newcastle-Maitland; Presencial; AUD 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Development and career progression

Flexible working options

Employee discounts and wellbeing

Purchased additional leaveProgram

Novated leasing and salary sacrifice

Paid parental leave

Coates Foundation volunteering

Descripción de la vacante

Coates Hire Operations Pty Limited in Newcastle Portables is seeking a Branch Manager to lead a team of customer and service professionals, safely delivering outstanding service to customers.

You will drive branch performance, coach staff, manage assets and P&L, with a strong emphasis on safety, KPI achievement and customer loyalty.

Formación

• Experience in sales and operations management within a service business.
• Proven ability to lead and develop a cohesive team.
• Track record of achieving revenue, KPI and customer loyalty targets.
• Strong commercial acumen and decision-making.
• Excellent written and verbal communication skills.
• Proficient computer skills including customer databases and MS Office.

Responsabilidades

• Lead branch performance with focus on safety and KPI-driven revenue, fleet utilization and loyalty.
• Ensure the safety of team members and customers.
• Motivate staff to deliver outstanding customer service.
• Develop quotes, raise purchase orders and enter hire agreements.
• Oversee asset management.
• Manage branch P&L and KPI targets around fleet availability and utilization.

Conocimientos

Sales and operational management

Team leadership

KPIs delivery

Commercial acumen

Communication skills

Computer literacy / MS Office

Descripción del empleo

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Title: Branch Manager - Newcastle Portables (P)

Job Posting Date: 27 Oct 2026

Company: Coates

Position Type: Permanent Full Time

The next step in your career starts here…

• Permanent full-time position
• Bonus Plan
• Fully maintained tool of trade motor vehicle

At Coates Thornton our Branch Manager performs a highly valued and critical role, leading a team of customer and service professionals to safely deliver outstanding service to our customers.

You will be successful in this role because you relate well to people, can motivate, mentor and develop your team to be its best, operate cohesively as a team and care deeply about the service delivered to Coates’ customers.

You will enjoy a variety in your role including:

• Accountability for branch performance with a focus on safety and achieving KPI’s associated with revenue, fleet utilisation and customer loyalty.
• Ensuring the safety of your team and Coates customers
• Guide and motivate staff to provide excellent customer service – a happy customer will be a returning customer!
• Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements.
• Oversee Asset Management
• Manage branch P&L’s and KPI’s around fleet availability, fleet utilisation and customer loyalty.

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available—let’s discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

What you’ll bring to the role

• Sales and operational management experience
• Previous team leadership experience and developing a ‘One Team’ cohesive mindset
• A track record of delivering on KPIs
• Demonstrated commercial acumen
• Excellent Communication skills, both written and verbal
• Strong computer literacy, including customer databases and Microsoft Office Suite

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.