Account Manager

Coates Hire Operations Pty Limited; Launceston; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Development and career progression

Flexible working options

Employee discounts and wellbeing

Purchased additional leave

Novated leasing and salary sacrifice

Paid Parental Leave

Volunteering opportunities

Job summary

Coates Hire Operations Pty Limited in Launceston, Tasmania, is seeking an Account Manager to grow profitable revenue across Northern and North‑West Tasmania. You’ll develop account plans, build long‑term relationships and deliver safe, reliable equipment solutions while collaborating with branch teams to ensure an exceptional customer experience.

You’ll need experience selling services to construction, mining or related sectors, strong negotiation and relationship skills, and the ability to

Qualifications

• Experience selling services into construction, mining, manufacturing, government or similar sectors.
• Proven success in account management, negotiation and influencing outcomes.
• Strategic mindset with the ability to interpret data and translate insights into growth plans.

Responsibilities

• Develop a strong understanding of market opportunities, customer businesses and priorities to identify value for Coates.
• Identify upcoming projects, shutdowns and growth opportunities across your territory.
• Build and maintain relationships with existing customers while seeking new business.
• Maintain sales activities and performance metrics including visits, pipeline management and quotes.
• Prepare and present professional, commercially viable proposals aligned with customer requirements.

Skills

Account management

Relationship building

Sales experience

Negotiation

Strategic thinking

Data interpretation

Stakeholder management

Travel

Job description

Select how often (in days) to receive an alert:

• Fully maintained company vehicle included

About the Opportunity

At Coates, we're looking for someone with initiative, strong relationship-building skills and a genuine willingness to learn. While sales experience is beneficial, we're more interested in finding an energetic, proactive and coachable individual who enjoys working with customers and collaborating with teams to deliver great outcomes.

You'll be someone who takes ownership, follows through on commitments and is eager to develop your account management and commercial capabilities. With training, support and mentoring, you'll have the opportunity to grow your career while helping customers solve problems and achieve their goals.

The Role

As an Account Manager, you'll be responsible for growing profitable revenue and increasing share of wallet across a portfolio of new and existing customers throughout Northern and North-West Tasmania, supporting both our Burnie and Launceston branches.

By understanding your customers' operations, projects and strategic priorities, you'll identify opportunities to deliver safe, reliable and value-driven equipment solutions. Working closely with branch teams and specialists, you'll develop account plans, build long-term relationships and ensure customers receive an exceptional experience at every touchpoint.

This role offers the opportunity to work across a diverse range of industries including civil construction, mining, industrial maintenance, manufacturing, agriculture and energy.

What You’ll Be Doing

• Develop a strong understanding of market opportunities, customer businesses and strategic priorities, identifying how Coates can add value.
• Identify upcoming projects, shutdowns, maintenance programs and growth opportunities across your assigned territory.
• Build and maintain strong relationships with existing customers while actively seeking opportunities to grow and win new business.
• Maintain key sales activities and performance metrics, including customer visits, pipeline management, pricing, quotations and sales reporting.
• Prepare and present professional, commercially viable proposals that align with customer requirements and Coates' value proposition.
• Work collaboratively with the Burnie and Launceston branch teams and broader sales and operations network to deliver seamless customer solutions.
• Maintain a structured territory plan and customer visitation schedule to maximise customer engagement, relationship development and growth opportunities across Northern and North-West Tasmania.
• Monitor customer activity, market trends and competitor movements to identify opportunities for business growth and improved customer outcomes.
• Ensure timely follow-up and resolution of customer enquiries, issues and opportunities.
• Comply with all company policies, procedures and safety requirements

What you’ll bring to the role

• Experience selling services into construction, mining, manufacturing, government or similar sectors
• Proven success in account management, negotiation and influencing outcomes
• Strategic mindset with the ability to interpret data and translate insights into growth plans
• Experience with tenders, contracts and complex stakeholder environments
• A proactive, relationship-driven approach and passion for delivering customer value
• Strong communication and relationship-building skills.
• Demonstrated initiative, accountability and a proactive approach to work.
• The ability to collaborate effectively across multiple teams and stakeholders.
• Strong organisational skills with the ability to prioritise and manage competing demands.
• Commercial curiosity and an interest in developing sales and account management expertise.
• A current driver's licence and willingness to travel throughout the assigned territory.

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available—let’s discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.