Branch Manager

Arb Australia; Sydney; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Salary + super

Company vehicle

Employee discounts

Professional development

Job summary

ARB Corporation Ltd is seeking a Branch Manager to lead a showroom and automotive workshop in Sydney. You will coach a team of sales, fittings, and workshop staff to deliver exceptional customer service and growth.

Responsibilities include driving profitability, managing inventory, and collaborating with fleet and dealer partners while aligning with ARB's Drive, Excellence and Passion values.

Qualifications

• Proven experience leading and developing teams of ten or more professionals.
• Familiarity with 4x4 accessories and off-road vehicles.
• Ability to develop customer-centric strategies across the organisation.
• Passion for achieving high standards in customer service.
• Drive, enthusiasm and pursuit of outstanding results.
• Knowledge of asset management, maintenance, pricing structures and P&L.
• Mechanical aptitude is highly desirable.

Responsibilities

• Lead a Branch of sales and fitting staff to drive growth and development.
• Influence commercial decisions to exceed productivity and profitability targets.
• Champion customer experience with installations and sales support.
• Maintain accurate inventory and ensure on-time customer orders.
• Provide market feedback on competitors, opportunities and trends.
• Collaborate with local fleet and dealer partners to build value-added relationships.

Skills

Team leadership

Customer-centric strategy

Customer service excellence

Financial principles

Drive and results

Mechanical aptitude

Familiarity with 4x4/off-road

Job description

The Position:

The Branch Manager is responsible for managing, leading, and coaching the Retail Sales team and Workshop Supervisor. Consisting of a showroom and automotive workshop, you will be responsible for servicing ARB's retail, fleet and dealership customers throughout the local area. The Branch Manager is required to achieve, and preferably exceed all safety, customer, team, and commercial targets and is ultimately accountable for the efficient, effective, and profitable operation of the store. A successful Branch Manager exhibits behaviors and demonstrates performance in line with the ARB values of Drive, Excellence and Passion.

This is a fantastic career opportunity for an individual with proven experience in managing, leading and coaching staff.

What’s on offer:

• Competitive base salary, plus super, leave loading and incentive program
• Fully equipped and maintained 4WD company vehicle
• Significant employee product discounts.
• Professional development opportunities, international business exposure and training.
• Join a world class team that operate in a collaborative and supportive environment.

Key Responsibilities:

• Leading a Branch of sales and fitting staff to achieve personal growth and career development.
• Influence commercial decisions and process disciplines to deliver and exceed productivity and profitability targets.
• Champion the customer experience within the Branch, deliver the highest quality of installations and professional sales support.
• Process adherence leading to accurate Inventory management. Ensure customer orders are supplied in full and on time. Inventory to be managed with a Just in time philosophy aligned to distribution schedules.
• Providing support and market feedback to the Retail Operations Manager regarding competitor activity, new business opportunities, product trends and customer insights.
• Collaborate with local fleet and dealer partners to create value adding relationships.

About you:

• Proven experience leading and developing teams of ten or more professionals
• Familiarity with 4x4 accessories and off-road vehicles in general will be highly regarded.
• Ability to work with a variety of individuals to develop and drive customer centric strategies throughout the organisation.
• Passion and commitment for achieving extraordinarily high standards in customer service.
• Drive, enthusiasm and the pursuit of outstanding results.
• Knowledge of key financial principles, such as asset management and maintenance, pricing structures and P&L statements.
• Mechanical aptitude highly desirable.

ARB Corporation Ltd is a proudly Australian business and a global leader in designing, manufacturing and distributing 4WD accessories. We have a presence in over 100 countries and offices in the USA, Europe, Thailand, New Zealand, the UK and the Middle East. Our reputation has been built on high quality products, with services delivered by people who are passionate about reliability and practicality.

If you are looking to move to a highly successful, secure, and collaborative business that supports its staff and promotes a great company culture,