Recoveries Specialist

Compasscorp; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible working environment

Career development

12 weeks paid parental leave

Employee Assistance Program (EAP)

Make a Difference Leave

Learning and development days

Team-building events

Exclusive discounts

Make a Difference Leave

Job summary

Compass is seeking a motivated Recoveries Specialist to manage a portfolio of recovery claims and secure strong financial outcomes. Experience in debt recovery or insurance claims, plus negotiation skills, are highly valued.

You will work within a target-driven environment, liaising with insurers, legal representatives, and third parties to maximise recoveries and reduce aged debt. A collaborative team culture and ongoing development are offered.

Qualifications

• Experience in debt collection, recoveries, or similar financial enforcement role.
• Excellent communication and negotiation skills.
• Strong numeracy and written communication abilities.
• Confidence in gathering and presenting evidence in written or verbal form.
• Highly self-motivated with strong time management and independence.
• Professional and composed in high-pressure situations.

Responsibilities

• Investigating and managing claims to achieve maximum recovery outcomes.
• Liaising with insurance companies, third parties, and legal representatives.
• Negotiating settlements to recover owed funds and reduce write-offs.
• Preparing evidence and documentation to support claims recovery.
• Escalating claims through legal channels where appropriate.
• Working to meet team and individual KPIs related to revenue recovery and aged debt.
• Contributing to team meetings and continuous improvement activities.
• Minimising aged debt through proactive portfolio management.

Skills

Debt collection

Recoveries

Negotiation

Written communication

Numeracy

Time management

Independence

Pressure handling

Job description

Resolve Claims. Recover Funds. Contribute to Business Success.

We’relooking for a motivated Recoveries Specialist to manage a portfolio of recovery claims and secure strong financial outcomes. If you have experience in debt recovery or insurance claims, and enjoy negotiation, problem-solving, and working in a target-driven role — this could be the role for you.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple:Reduce the Inconveniencefor customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

• Care & Passion– to deliver outstanding service the waywe’dwant to be treated
• Courage– to be empowered and make informed decisions
• Can Do– a proactive mindset focused on solving problems and improving
• Trust– to be counted on to do the right thing in all relationships

Key Responsibilities

Reporting to the Recoveries Team Leader,you’llmanage a portfolio of recovery claims and ensure prompt, fair, andaccurateoutcomes by:

• Investigating and managing claims to achieve maximum recovery outcomes
• Liaising with insurance companies, third parties, and legal representatives
• Negotiating settlements to recover owed funds and reduce write-offs
• Preparing evidence and documentation to support claims recovery
• Escalating claims through legal channels where appropriate
• Working to meet team and individual KPIs related to revenue recovery and aged debt
• Contributing to team meetings and continuous improvement activities
• Minimising aged debt through proactive portfolio management

WhatYou’llBring

• Experience in debt collection, recoveries, or a similar financial enforcement role
• Excellent communication and negotiation skills
• Strong numeracy and written communication abilities
• Confidence in gathering and presenting evidence in written or verbal form
• Highly self-motivated with strong time management and independence
• Professional and composed in high-pressure situations

Highly regarded:

• Understanding of credit hire processes
• Familiarity with the motor vehicle or motor insurance industry
• Knowledge of road rules and motor liability
• CAPI licence (desirable but not essential)

Why Join Compass

Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported.You’llalso enjoy a range of benefits, including:

• Flexible working environment
• Career development – many of our team members have progressed into senior roles across the business
• 12 weeks paid parental leave
• Access to the Employee Assistance Program (EAP) – confidential support when you need it
• Make a Difference Leave – one paid day per year to support a community cause
• Learning and development days to support your growth
• Team-building events and activities to strengthen connection and culture
• Exclusive discounts and offers through our business and HR partners
• “Make a Difference Leave” – a day spent on local community projects

We value diversity and encourage applications from people of all backgrounds.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .