Branch Leader: Service, Parts & Field Ops

William Adams Cat; Horsham; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Novated leasing

Purchased leave

Partner discounts

Job summary

William Adams Cat seeks a Branch Supervisor for our Horsham operation in Victoria. You will lead day-to-day branch activities across Service, Parts, Field Service and Administration, coaching Technicians and Coordinators while driving safety, productivity and profitability.

You will own performance metrics, build strong customer relationships, and collaborate with Sales and Product Support to strengthen the branch’s market position. This role reports to the Regional Victoria Operations Manager.

Qualifications

• Senior service management or branch leadership experience.
• Technical knowledge of service and repair operations.
• Proven budget, KPI and operational performance management.
• Strong commercial awareness and financial insight.
• Ability to coach and develop high-performing teams.
• Excellent communication, planning and problem-solving with safety focus.

Responsibilities

• Lead day-to-day branch operations across Service, Parts, Field Service and Admin.
• Coach and develop Technicians, Apprentices, Leading Hands and Coordinators.
• Drive safety culture and maintain a compliant workplace.
• Own branch financial and operational performance including productivity and profitability.
• Build strong customer relationships with Sales, PSSRs, Parts and Product Support.
• Drive continuous improvement and operational efficiency.

Skills

Leadership experience

Mechanical knowledge

Trade qualification

Budget & KPIs

Commercial awareness

People leadership

Education

Automotive trade qualification

Job description

William Adams Cat seeks a Branch Supervisor for our Horsham operation in Victoria. You will lead day-to-day branch activities across Service, Parts, Field Service and Administration, coaching Technicians and Coordinators while driving safety, productivity and profitability.

You will own performance metrics, build strong customer relationships, and collaborate with Sales and Product Support to strengthen the branch’s market position. This role reports to the Regional Victoria Operations Manager.