Branch Supervisor

William Adams Cat; Horsham; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Novated leasing

Purchased leave

Partner discounts

Job summary

William Adams Cat seeks a Branch Supervisor for our Horsham operation in Victoria. You will lead day-to-day branch activities across Service, Parts, Field Service and Administration, coaching Technicians and Coordinators while driving safety, productivity and profitability.

You will own performance metrics, build strong customer relationships, and collaborate with Sales and Product Support to strengthen the branch’s market position. This role reports to the Regional Victoria Operations Manager.

Qualifications

• Senior service management or branch leadership experience.
• Technical knowledge of service and repair operations.
• Proven budget, KPI and operational performance management.
• Strong commercial awareness and financial insight.
• Ability to coach and develop high-performing teams.
• Excellent communication, planning and problem-solving with safety focus.

Responsibilities

• Lead day-to-day branch operations across Service, Parts, Field Service and Admin.
• Coach and develop Technicians, Apprentices, Leading Hands and Coordinators.
• Drive safety culture and maintain a compliant workplace.
• Own branch financial and operational performance including productivity and profitability.
• Build strong customer relationships with Sales, PSSRs, Parts and Product Support.
• Drive continuous improvement and operational efficiency.

Skills

Leadership experience

Mechanical knowledge

Trade qualification

Budget & KPIs

Commercial awareness

People leadership

Education

Automotive trade qualification

Job description

Job Description

Join a legendary team and lead the way across one of our largest territories. We’re looking for an experienced and commercially focused leader to step into the role of Branch Supervisor at our Horsham branch – someone ready to take ownership of branch performance, lead a diverse team, and deliver exceptional outcomes for our customers. Horsham supports one of the largest territories in our business, with responsibility spanning workshop and field service operations, parts, service coordination and resident technicians. This is a role with genuine scope, where your leadership will have a direct impact on our people, customers and commercial performance. Reporting to the Regional Victoria Operations Manager, you’ll oversee day-to-day branch operations, ensuring we deliver a safe, efficient and customer-focused service while meeting our financial and operational targets. You’ll lead a team of Technicians, Apprentices, Leading Hands, Parts and Service Coordinators, while working closely with Sales, PSSRs, Product Support and other teams to strengthen customer relationships and drive branch performance. This is more than a job – it’s an opportunity to lead a key regional operation, develop a high-performing team and make a real impact across a significant territory, backed by the strength and legacy of Caterpillar.

ABOUT THE ROLE

• Leading day-to-day branch operations across Service, Parts, Field Service and Administration
• Leading, coaching and developing Technicians, Apprentices, Leading Hands and Coordinators
• Driving a strong safety culture and ensuring a safe, compliant workplace
• Taking ownership of branch financial and operational performance, including productivity, efficiency and profitability
• Building strong customer relationships and working closely with Sales, PSSRs, Parts and Product Support
• Driving continuous improvement, service quality and operational efficiency across the branch

ABOUT YOU

• Senior Service Management, Branch Management or similar leadership experience, ideally within the earthmoving or heavy equipment industry
• Strong mechanical or technical knowledge and an understanding of service and repair operations
• Relevant automotive trade qualification or demonstrated trade competency
• Demonstrated experience managing budgets, KPIs and operational performance
• Strong commercial awareness, with the ability to understand financial performance and identify opportunities to improve results
• Proven ability to coach, develop and lead high-performing teams
• Excellent communication, planning and problem-solving skills, with a genuine commitment to safety and customer service

We can offer you…

• A competitive salary package with annual salary and performance reviews
• Ongoing career and development opportunities
• Recognition and genuine appreciation through a variety of formal and informal programs
• Plus, a range of perks including novated leasing, purchased leave and partner discounts across banking, health insurance, and fitness