Branch Banking Experience Specialist

NAB; Warrnambool; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Banking discounts

Benefits package

Parental leave options

Job summary

NAB in Torquay is seeking a dedicated Customer Advisor to deliver a seamless, customer-centred experience at the branch. You’ll be the first contact for our customers, guiding them through account openings, lending, and everyday banking transactions.

Working Mon-Fri 8:45am–5:30pm, you’ll join a team focused on Smarter Banking and inclusive service, with development opportunities and a comprehensive benefits program.

Qualifications

• First point of contact for customers at the Torquay Branch.
• Identify suitable banking products and services for customers.
• Promote self-service and digital banking options to customers.

Responsibilities

• Support NAB’s Torquay Branch by being the first point of contact for customers, putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
• Demonstrate Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

Skills

Customer service

Attention to detail

Team player

Customer-centric thinking

Job description

NAB in Torquay is seeking a dedicated Customer Advisor to deliver a seamless, customer-centred experience at the branch. You’ll be the first contact for our customers, guiding them through account openings, lending, and everyday banking transactions.

Working Mon-Fri 8:45am–5:30pm, you’ll join a team focused on Smarter Banking and inclusive service, with development opportunities and a comprehensive benefits program.