Customer Experience Banker — Smithfield

NAB; Cairns Regional; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Banking discount

Wellbeing support

NAB Perks access

Career development

Job summary

NAB is seeking a Branch Customer Advisor for the Smithfield area to deliver an exceptional, customer‑centric experience at the counter and on the floor. You will help customers open accounts, apply for lending, and manage everyday banking tasks with accuracy and care.

Join a team that values inclusion, learning, and career development while offering access to NAB benefits, discounts, and a supportive work environment in a customer‑focussed branch setting.

Qualifications

• Customer-centric mindset and a passion for delivering quality service.
• Team-oriented with a keen eye for detail to ensure accurate transactions.
• Commitment to inclusion and diverse customer needs.

Responsibilities

• Support NAB’s Smithfield branch by being the first point of contact for customers; put them at the centre of everything you do.
• Identify the most suitable products and services for customers: account opening, unsecured lending and banking transactions.
• Demonstrate NAB’s Smarter Banking options (self-service and digital) to make banking simple, easy and secure.

Skills

Customer focus

Attention to detail

Team player

Job description

NAB is seeking a Branch Customer Advisor for the Smithfield area to deliver an exceptional, customer‑centric experience at the counter and on the floor. You will help customers open accounts, apply for lending, and manage everyday banking tasks with accuracy and care.

Join a team that values inclusion, learning, and career development while offering access to NAB benefits, discounts, and a supportive work environment in a customer‑focussed branch setting.