Banking Customer Experience Advisor

NAB; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career development programs

Upskilling opportunities

Mobility opportunities

Banking discounts on services and fees

Job summary

NAB is seeking a Branch Customer Advisor at Smithfield to serve as the first contact for customers and help tailor banking solutions. You will identify suitable products such as accounts, unsecured lending, and transactions while promoting Smarter Banking options for a simple, secure experience.

Join a customer-obsessed team that values inclusion, accuracy, and teamwork, with structured career development and benefits designed to help you grow within NAB.

Qualifications

• First point of contact for customers and delivering tailored experiences.
• Identify suitable banking products and services for customers.
• Promote self-service and digital banking options to customers.
• Demonstrate a customer-centric mindset and inclusion.

Responsibilities

• Support Smithfield branch as the first point of contact for customers.
• Identify the right products like account opening and lending.
• Assist with transactions and provide clear, accurate service.

Skills

Customer service

Product knowledge

Digital banking

Attention to detail

Job description

NAB is seeking a Branch Customer Advisor at Smithfield to serve as the first contact for customers and help tailor banking solutions. You will identify suitable products such as accounts, unsecured lending, and transactions while promoting Smarter Banking options for a simple, secure experience.

Join a customer-obsessed team that values inclusion, accuracy, and teamwork, with structured career development and benefits designed to help you grow within NAB.