Banking Customer Experience Advisor

NAB; Sunshine Coast Regional; On-site; AUD 42,000 - 54,000; Full time

Job summary

NAB is seeking a Branch Customer Advisor at Smithfield to deliver high-quality customer experiences and promote self-service banking. You’ll be the first point of contact for customers, helping with account openings, transactions and product recommendations.

The role focuses on accuracy, inclusion and delivering gold-class service in a busy branch. Join a team that values customer-centric outcomes, offers development opportunities and a supportive workplace culture within NAB’s Australia & New

Qualifications

• First point of contact for NAB customers at Smithfield branch.
• Identify suitable products and services for customers.
• Demonstrate Smarter Banking options (self-service and digital).

Responsibilities

• Provide tailored customer experiences at the Smithfield branch.
• Promote NAB's digital banking options and self-service tools.
• Deliver accurate and efficient transactions and account handling.

Skills

Customer service

Team player

Attention to detail

Job description

NAB is seeking a Branch Customer Advisor at Smithfield to deliver high-quality customer experiences and promote self-service banking. You’ll be the first point of contact for customers, helping with account openings, transactions and product recommendations.

The role focuses on accuracy, inclusion and delivering gold-class service in a busy branch. Join a team that values customer-centric outcomes, offers development opportunities and a supportive workplace culture within NAB’s Australia & New