Branch Banking Advisor: Exceptional Customer Experience

NAB; Gladstone Regional; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Career development programs

Banking discounts

Travel discounts

Wellbeing benefits

Parental leave

Job summary

NAB’s Gladstone branch is seeking a Branch Customer Advisor to be the first point of contact for customers, helping with accounts, lending and everyday banking transactions. You’ll deliver gold‑class service, promote Smarter Banking options and digital self‑service, and support a seamless, secure customer experience during a four‑day week with initial full‑time onboarding.

NAB emphasises inclusion and a diverse workplace, offering career development, banking discounts, travel and wellbeing

Qualifications

• Experience in frontline customer service and banking is preferred.
• Ability to accurately process transactions and handle inquiries.

Responsibilities

• Support NAB’s Gladstone branch by being the first point of contact for customers; assisting with account openings, unsecured lending and banking transactions.
• Demonstrate Smarter Banking options (self-service and digital) to make banking simple, easy and secure.

Skills

Customer service

Attention to detail

Team player

Inclusion and diversity

Job description

NAB’s Gladstone branch is seeking a Branch Customer Advisor to be the first point of contact for customers, helping with accounts, lending and everyday banking transactions. You’ll deliver gold‑class service, promote Smarter Banking options and digital self‑service, and support a seamless, secure customer experience during a four‑day week with initial full‑time onboarding.

NAB emphasises inclusion and a diverse workplace, offering career development, banking discounts, travel and wellbeing