Banking Customer Experience Specialist

NAB; Shire Of Corrigin; On-site; AUD 55,000 - 70,000; Full time

Job summary

NAB is hiring a Branch Customer Advisor to serve customers at Bunbury and provide cover for nearby branches, focusing on personal banking products and a seamless service experience. You’ll be the first contact for customers, helping open accounts, discuss lending options and complete transactions with accuracy and care.

Join NAB to promote Smarter Banking solutions, guiding customers to self-service and digital tools for simple, secure banking and an improved experience across the network.

Qualifications

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

Responsibilities

• With Bunbury as your home branch you will also support NAB's Busselton, Margaret River and Manjimup branches by being the first point of contact for our customers; putting them at the centre of everything you do. Mileage paid
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

Job description

NAB is hiring a Branch Customer Advisor to serve customers at Bunbury and provide cover for nearby branches, focusing on personal banking products and a seamless service experience. You’ll be the first contact for customers, helping open accounts, discuss lending options and complete transactions with accuracy and care.

Join NAB to promote Smarter Banking solutions, guiding customers to self-service and digital tools for simple, secure banking and an improved experience across the network.