Branch Banking Advisor - Customer Experience Lead

NAB; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

NAB is seeking a Branch Customer Advisor for its Thursday Island location. You will be the first contact for customers, helping them with everyday banking needs and coordinating service delivery in a busy community branch.

Join NAB to deliver personalised experiences, promote account openings and lending options, and guide customers through self-service and digital banking tools for a simple, secure banking journey.

Qualifications

• Customer-centric service approach.
• Strong attention to detail in handling banking transactions.
• Collaborative team mindset to support branch goals.

Responsibilities

• Serve as the first point of contact for customers at the Thursday Island branch.
• Identify suitable products and services: account openings, unsecured lending and banking transactions.
• Promote NAB Smarter Banking options to make banking simple, easy and secure.

Skills

Customer focus

Attention to detail

Team player

Clear communication

Job description

NAB is seeking a Branch Customer Advisor for its Thursday Island location. You will be the first contact for customers, helping them with everyday banking needs and coordinating service delivery in a busy community branch.

Join NAB to deliver personalised experiences, promote account openings and lending options, and guide customers through self-service and digital banking tools for a simple, secure banking journey.