Customer Advisor - Thursday Island, QLD

NAB; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

NAB is seeking a Branch Customer Advisor for its Thursday Island location. You will be the first contact for customers, helping them with everyday banking needs and coordinating service delivery in a busy community branch.

Join NAB to deliver personalised experiences, promote account openings and lending options, and guide customers through self-service and digital banking tools for a simple, secure banking journey.

Qualifications

• Customer-centric service approach.
• Strong attention to detail in handling banking transactions.
• Collaborative team mindset to support branch goals.

Responsibilities

• Serve as the first point of contact for customers at the Thursday Island branch.
• Identify suitable products and services: account openings, unsecured lending and banking transactions.
• Promote NAB Smarter Banking options to make banking simple, easy and secure.

Skills

Customer focus

Attention to detail

Team player

Clear communication

Job description

Branch Customer Advisor – Banking – Thursday Island

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by

• Support NAB’s Thursday Island branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours (5 days per week)

Join our team in this role within the hours 8:45am – 4:15pm, Monday, Wednesday and 9:15am - 4:15pm Tuesday, Thursday and Friday.

More focus on you

• All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:
• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
• For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.

Unsolicited CVs from agencies will not be accepted.

Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.