Branch Assistant

Allan Hall Business Advisors; Melbourne; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Friendly team

Mon-Fri role

Profit share scheme

Competitive salary

Job summary

Bolts and Moore Bayswater is seeking a reliable Branch Assistant to support counter sales, customer service and warehouse duties at our busy Bayswater branch in Melbourne. You will assist customers, process orders, pick and pack, and help keep stock tidy and the overall operation running smoothly.

The ideal candidate is hands-on, with good communication and a positive attitude, and is happy to learn and work across both the counter and warehouse.

Qualifications

• Customer service: friendly, confident approach to help customers and colleagues.
• Hands-on attitude: comfortable with physical work, including manual handling and lifting up to 23kg.
• Reliability & teamwork: dependable, flexible team player who contributes wherever needed.
• Industry experience: trade supply, hardware, fasteners, mechanical, building or construction advantageous but not essential.
• Licence requirements: current Australian driver's license essential; forklift license advantageous but not essential.
• Australian working rights: Full Australian working rights; sponsorship not available.

Responsibilities

• Serve customers at the counter and assist with phone enquiries.
• Process customer orders and support telephone sales.
• Pick and pack orders accurately and efficiently.
• Assist with general warehouse duties and stock handling.
• Support purchasing activities as required.
• Keep the branch and warehouse tidy and organised.
• Assist across general branch operations as needed.

Skills

Customer service

Hands-on attitude

Reliability & teamwork

Industry experience

Licence requirements

Australian working rights

Job description

Bolts and Moore is seeking a reliable and motivated Branch Assistant to join its Bayswater branch. This is a varied role combining counter sales, customer service and warehouse support. You’ll assist customers, process orders, prepare stock and help keep the branch running smoothly day to day. We’re looking for someone who enjoys staying busy, communicates confidently with customers and is happy to work across both the counter and warehouse. Previous industry experience would be an advantage, but attitude, reliability and willingness to learn are just as important.

Your responsibilities:

• Serve customers at the counter and assist with phone enquiries.
• Process customer orders and support telephone sales.
• Pick and pack orders accurately and efficiently.
• Assist with general warehouse duties and stock handling.
• Support purchasing activities as required.
• Keep the branch and warehouse tidy and organised.
• Assist across general branch operations as needed.

Whatyou’llneed to succeed:

• Customer Service Skills: A friendly, confident approach and willingness to help customers and colleagues.
• Hands-on Attitude: Comfortable with physical work, including manual handling and lifting items up to 23kg.
• Reliability & Teamwork: A dependable, flexible team player who is happy to pitch in wherever needed.
• Industry Experience: Previous experience in trade supply, hardware, fasteners, mechanical, building or construction would be advantageous, but isn't essential.
• Licence Requirements: A current Australian driver's licence is essential. A forklift licence would be advantageous, but isn't essential.
• Australian Working Rights: Full Australian working rights are required. Sponsorship is not available for this position.

Above all, we're looking for someone with a positive attitude, strong work ethic and willingness to learn. If you're motivated, enjoy working as part of a close-knit team and want to develop your skills, we'd love to hear from you.

Your new Company:

Bolts and Moore has been supplying fasteners and industrial products to customers across manufacturing, construction, automotive and engineering for more than 20 years. Known for its strong service and broad product range, the business is part of the Building & Industrial Supplies Group (BISG) and backed by Metal Manufactures Pty Ltd, one of Australia's largest privately owned industrial groups.

Additional information:

• Friendly, close-knit team with strong backing from a national industrial group
• Monday-to-Friday role with no weekend work
• Competitive salary and annual profit share scheme

Please note: Only successful candidates will be contacted for the next stage of the recruitment process. Thank you for your understanding.