Branch Assistant

Allan Hall Recruitment; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Job summary

Bolts and Moore in Bayswater is seeking a reliable Branch Assistant to join our team. The role blends counter sales, customer service and warehouse support.

You’ll assist customers, process orders, pick and pack, and help keep the branch and warehouse tidy. A current Australian driver’s licence is essential; forklift licence is advantageous but not required. This hands-on role suits someone who stays busy and works well in a team.

Qualifications

• Customer service skills: friendly and confident approach to help customers and colleagues.
• Hands-on attitude: comfortable with physical work, including lifting up to 23kg.
• Reliability and teamwork: dependable, flexible team player who pitches in where needed.
• Industry experience: trade supply, hardware, fasteners, mechanical, building or construction is advantageous.
• Licence requirements: current Australian driver's licence is essential; forklift licence advantageous but not essential.
• Australian working rights: full Australian working rights; sponsorship not available.

Responsibilities

• Serve customers at the counter and assist with phone enquiries.
• Process customer orders and support telephone sales.
• Pick and pack orders accurately and efficiently.
• Assist with general warehouse duties and stock handling.
• Support purchasing activities as required.
• Keep the branch and warehouse tidy and organised.
• Assist across general branch operations as needed.

Skills

Customer service

Hands-on attitude

Reliability & teamwork

Industry experience

Australian driving licence

Forklift licence (advantage)

Australian working rights

Job description

Bolts and Moore is seeking a reliable and motivated Branch Assistant to join its Bayswater branch. This is a varied role combining counter sales, customer service and warehouse support. You’ll assist customers, process orders, prepare stock and help keep the branch running smoothly day to day. We’re looking for someone who enjoys staying busy, communicates confidently with customers and is happy to work across both the counter and warehouse. Previous industry experience would be an advantage, but attitude, reliability and willingness to learn are just as important.

Your responsibilities:

• Serve customers at the counter and assist with phone enquiries.
• Process customer orders and support telephone sales.
• Pick and pack orders accurately and efficiently.
• Assist with general warehouse duties and stock handling.
• Support purchasing activities as required.
• Keep the branch and warehouse tidy and organised.
• Assist across general branch operations as needed.

Whatyou’llneed to succeed:

• Customer Service Skills: A friendly, confident approach and willingness to help customers and colleagues.
• Hands-on Attitude: Comfortable with physical work, including manual handling and lifting items up to 23kg.
• Reliability & Teamwork: A dependable, flexible team player who is happy to pitch in wherever needed.
• Industry Experience: Previous experience in trade supply, hardware, fasteners, mechanical, building or construction would be advantageous, but isn't essential.
• Licence Requirements: A current Australian driver's licence is essential. A forklift licence would be advantageous, but isn't essential.
• Australian Working Rights: Full Australian working rights are required. Sponsorship is not available for this position.

Above all, we're looking for someone with a positive attitude, strong work ethic and willingness to learn. If you're motivated, enjoy working as part of a close-knit team and want to develop your skills, we'd love to hear from you.

Your new Company:

Bolts and Moore has been supplying fasteners and industrial products to customers across manufacturing, construction, automotive and engineering for more than 20 years.

Known for its strong service and broad product range, the business is part of the Building & Industrial Supplies Group (BISG) and backed by Metal Manufactures Pty Ltd, one of Australia's largest privately owned industrial groups.

Please note: Only successful candidates will be contacted for the next stage of the recruitment process.