Branch Admin Support

NWG ADAS & Windscreens; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Birthday leave

Parental leave (4 weeks)

Professional development

Job summary

NWG ADAS & Windscreens is seeking a Branch Admin Support at the Essendon Fields branch in Melbourne. You will be the administrative backbone, handling front-line customer service, data entry, stock documentation, and invoicing, while supporting daily operations alongside the Branch Manager and technical staff.

You will manage job scheduling, answer inquiries, and ensure invoices are issued promptly, with emphasis on accuracy, safety documentation, and smooth workflow across the branch.

Qualifications

• Demonstrated experience in administration, customer service, or operational support roles.
• Automotive industry experience is a great advantage.
• Strong Windows-based computer skills with scheduling, invoicing, or CRM software experience.
• Excellent telephone etiquette, strong time management, and a positive attitude.

Responsibilities

• Handle customer enquiries via phone, email, and in-person and schedule and allocate jobs to technicians to meet deadlines.
• Own completed jobs to finalise billing and ensure invoices are processed quickly.
• Assist with stock ordering and receipting to meet service deadlines and process injury reports in the safety system.

Skills

Administration

Customer service

Operational support

Automotive industry experience

Scheduling software

Invoicing software

CRM software

Windows OS

Telephone etiquette

Tools

Monit safety system

Job description

The Opportunity

NWG ADAS & Windscreens, one of Australia's largest independent automotive glazing networks, is seeking a Branch Admin Support to act as the administrative and customer service backbone of our Essendon Fields branch. This role contributes directly to the branch's success by delivering exceptional frontline customer service, managing daily administrative processes, and supporting operational workflows. Working closely with the Branch Manager and technical staff, you will ensure a seamless, high-quality experience for all customers from the initial booking through to job completion.

Why Join?

We offer a supportive environment where you can develop your skills and grow alongside the business. We take care of our team by offering:

• Culture & Values: A collaborative workplace aligned with our core values of Safety, Pride, Collaboration, Empathy, Integrity, and Respect.
• Professional Growth: Support for continuous learning and career growth opportunities in a national business.
• Additional Leave: An extra day of leave for your birthday and access to 4-weeks paid parental leave.

About the Role

As a key member of the Essendon Fields branch team, you will take responsibility for job scheduling, accurate data entry, managing stock documentation, and invoicing.

Customer Service & Scheduling

Acting as the first point of contact for internal and external inquiries via phone, email, and in-person. Effectively scheduling and allocating jobs to technicians to ensure deadlines are met.

General Administration & Invoicing

Taking ownership of completed jobs to finalise billing, ensuring 90% of jobs are invoiced within 2 business days. Ensuring the accurate completion of paperwork, job sheets, and customer forms.

Stock & Safety Support

Assisting with the accurate and timely ordering and receipting of stock to meet service deadlines. Managing administrative support for the Monit safety system, including processing injury reports and tracking safety-related actions.

About You

We are looking for an adaptable professional who can act as the face of the branch whilst working autonomously on administrative tasks. To succeed, you will need:

• Demonstrated experience in administration, customer service, or operational support roles.
• Automotive industry experience is a great advantage
• Strong “Windows” based computer skills, along with experience using scheduling, invoicing, or CRM software.
• Excellent telephone etiquette, strong time management abilities, and a positive "can do" attitude.
• The ability to handle difficult customer interactions with empathy and effective conflict resolution skills.