State Manager

NWG ADAS & Windscreens; Adelaide; On-site; AUD 180,000 - 240,000; Full time

Job summary

NWG ADAS & Windscreens is seeking a highly driven State Manager to oversee all operational activities across our Northern Territory and Tasmania branches. You will lead Branch Managers and teams to deliver safe, high-quality glazing services while driving profitable growth.

Reporting to the Head of Operations, you will own regional P&L, implement business initiatives, and travel between branches as needed. The role demands strategic planning, strong leadership, and a track record of coaching

Qualifications

• Significant operational and multi-site management experience in automotive, service, or field-based settings.
• Strong financial literacy with budget management and KPI analysis experience.
• Exceptional leadership with team development and stakeholder management skills.
• Strategic planning and data-driven decision-making abilities.
• Experience mentoring and coaching large teams across locations.
• Willingness to travel between branches and flexible hours as needed.

Responsibilities

• Oversee daily operations across six branches, ensuring quality outcomes on every job.
• Lead, coach, and mentor Branch Managers, Technicians, and staff with performance reviews.
• Develop and manage regional budget and analyse P&L to improve efficiency and revenue.
• Identify local sales opportunities to grow Auto Glass, ADAS, and related services.
• Maintain WH&S culture and ensure adherence to safety policies and systems.
• Monitor customer feedback and resolve escalated issues to ensure satisfaction.
• Identify process improvements and standardise best practices.

Skills

Leadership

Budget management

P&L analysis

Stakeholder management

Data-driven decisions

Mentoring

Job description

NWG ADAS & Windscreens, one of Australia's largest independent automotive glazing networks, is seeking a highly driven State Manager to oversee all operational activities across our Northern Territory and Tasmania branches. In this pivotal role, you will be responsible for ensuring consistent service delivery, driving safety, maintaining quality, and achieving profitable outcomes. Reporting to the Head of Operations, you will provide strategic oversight of daily branch operations, lead and grow your Branch Managers, and implement key business initiatives.

Key Responsibilities

• Oversee daily operations across all the 6 branches within your region, ensuring teams deliver strong quality outcomes on every job.
• Lead, coach, and mentor Branch Managers, Technicians, and operational staff, including conducting regular performance reviews and driving succession planning.
• Develop, monitor, and manage your region'sbudget, analyse branch P&Ls to identify operational efficienies, and optimise revenue generation.
• Support branch managers in identifying local trade and customer sales opportunities to drive business growth across Auto Glass, ADAS, and other services.
• Maintain a strong Workplace Health & Safety (WH&S) culture, ensuring adherence to policies, reporting of incidents, and compliance with safety systems.
• Ensure customer satisfaction across all branches by monitoring feedback and resolving escalated issues promptly.
• Identify process improvement opportunities and standardise operational best practices.

About You

• You possess significant operational and multi-site management experience, ideally within the automotive, service, or field-based industries.
• You have strong financial literacy, with proven experience in budget management, P&L, and KPI analysis.
• You are an exceptional leader with strong team development, stakeholder management, and communication skills.
• You are highly capable in strategic planning, data-driven decision-making, and process improvement.
• You have deep experience in mentoring, coaching and developing broad teams.
• You have the willingness to travel between branches as required and offer flexibility in work hours for operational needs.

Why Join NWG?

We are a company driven by our core values, which shape our everyday behaviours and the standards we hold ourselves to. You will be joining a team that values Safety, Pride, Collaboration, Empathy, Integrity, and Respect.