Administration Assistant - 12-month contract

Indigeco Pty Ltd; City of Melbourne; On-site; AUD 90,000 - 97,000; Full time

Job summary

Indigeco Pty Ltd is seeking an organised Administration Assistant to provide timely and accurate admin support in a busy branch environment. On-site role based in Laverton North, VIC, offering a structured 12-month contract and a focus on delivering high-quality service to customers, contractors, and suppliers.

The role requires strong communication, attention to detail, and the ability to follow established processes while liaising with internal teams and external stakeholders.

Qualifications

• Previous administration experience in a busy environment.
• Strong communication skills (phone/email) with a customer-first approach.
• High attention to detail and ability to meet deadlines.
• Confident using common systems (email, calendars, data entry/record management).
• Reliable, team-focused, and able to follow processes and compliance requirements.
• Experience in a branch/service/operations environment (e.g., industrial, logistics, trades, service centre) preferred.

Responsibilities

• Provide professional, empathetic customer service and respond to enquiries promptly
• Maintain accurate, well-organised administrative records
• Support day-to-day branch administration and operational tasks
• Liaise with internal teams and external stakeholders (customers/contractors/suppliers)
• Follow quality processes, policies, and safe work practices
• Contribute to continuous improvement and a positive team culture

Skills

Customer service

Communication

Attention to detail

Time management

Teamwork

Compliance

Tools

Email systems

Calendar management

Data entry software

Record management

Job description

Location: Laverton North, VIC (onsite)

Type: 12-month contract

Contract Dates: 02 Nov 2026 to 01 Nov 2027

Hours: Monday to Friday - 8 hours/day (40 hours/week)

Pay Rate: $44.15 per hour + super

Join a well-established, safety-first organisation with a strong national presence, supporting a busy branch environment. You’ll be part of a collaborative team that values service excellence, professionalism, and getting the details right.

We’re seeking an organised and customer-focused Administration Assistant to provide timely, accurate admin support and deliver a high standard of service to customers, contractors, and suppliers. This is a great opportunity for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in keeping things running smoothly.

Key Duties

• Provide professional, empathetic customer service and respond to enquiries promptly
• Maintain accurate, well-organised administrative records
• Support day-to-day branch administration and operational tasks
• Liaise with internal teams and external stakeholders (customers/contractors/suppliers)
• Follow quality processes, policies, and safe work practices
• Contribute to continuous improvement and a positive team culture

Requirements

Essential

• Previous administration experience in a busy environment
• Strong communication skills (phone/email) with a customer-first approach
• High attention to detail and ability to meet deadlines
• Confident using common systems (email, calendars, data entry/record management)
• Reliable, team-focused, and able to follow processes and compliance requirements

Desired

• Experience in a branch/service/operations environment (e.g., industrial, logistics, trades, service centre)
• Exposure to quality systems and/or safety-focused workplaces