Workshop Team Lead

NWG ADAS & Windscreens; Alice Springs; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Company car

Phone

Uniforms

Training

Senior management support

Job summary

WB Mobile Windscreens & Tinting in Alice Springs is seeking a hands-on leader to take ownership of the Alice Springs branch. If you have leadership experience and want to step up into branch management, this role offers structured support from senior management and established systems to help you succeed.

You will balance operations, people leadership, and sales performance, oversee profitability, staff scheduling, and customer service.

Qualifications

• Experience in leading teams or staff.
• Proven ability to drive customer service excellence.
• Experience in a trade/retail or automotive service environment is advantageous.

Responsibilities

• Run day-to-day branch operations and oversee profitability.
• Schedule and support staff; keep team motivated.
• Deliver outstanding customer service face-to-face and by phone.
• Drive trade sales performance and achieve revenue targets.
• Manage stock, ordering, and paperwork systems.
• Assist with in-shop auto glass fitting and repairs when busy.
• Ensure OH&S compliance for everyone on site.

Skills

Leadership

Team management

Customer service

Communication

Sales

Job description

Alice Springs, Northern Territory 0870, Australia • A$80,000 - A$100,000

Full-time Permanent Mid-level Senior

Posted 22 Sep 2026

Description

Here at WB Mobile Windscreens & Tinting in Alice Springs, we are proudly part of NWG ADAS & Windscreens—one of Australia's largest independent automotive glass companies. With over 30 years of experience, we service retail, trade, fleet, and insurance customers across Australia.

Are you a Team Leader, Supervisor, or 2IC ready for your next career move? As part of our ever-expanding group, we are looking for a motivated and hands‑on leader to take ownership of our Alice Springs branch. If you have some leadership experience and want to step up into branch management, this is the role for you. You won't be doing it alone, you will be backed by our established systems, structured processes, and ongoing guidance from senior management to ensure you succeed.

What You Get

• Great Pay: Competitive, negotiable salary based on your experience, plus an incentive program.
• Fully Maintained Vehicle: Company car and phone provided.
• Job Security: A stable, long‑term career with a growing national business.
• Everything You Need: Uniforms, comprehensive ongoing training, and dedicated senior management support.

What You Will Do

This is a hands‑on role where you will balance operational efficiency, team leadership, and sales performance. Your key responsibilities will include:

• Running the day‑to‑day operations of the branch and overseeing profitability (including cost control and expense management).
• Managing, scheduling, and supporting your staff, ensuring tasks are allocated effectively and the team stays motivated.
• Delivering outstanding customer service face‑to‑face and over the phone while building strong client relationships.
• Driving trade sales performance and achieving revenue targets across our trade, retail, and insurance client base.
• Managing stock control, ordering processes, and ensuring accurate administrative and paperwork systems.
• Jumping in to help out with basic in‑shop auto glass fitting and repairs when things get busy.
• S Ensuring compliance with Workplace Health & Safety (OH&S) standards for everyone on site.

What You Need to Succeed

You do not need to be an auto glass expert or a seasoned Branch Manager to apply. We are looking for a reliable, hard worker with a great attitude who is ready to lead.

• Leadership Experience -You have previous experience managing or leading staff (Team Leaders, Supervisors, and 2ICs are highly encouraged to apply).
• Industry Background -Experience in a trade, retail, automotive workshop, or service‑based industry is highly regarded.
• The Right Attitude -A genuine customer‑first mindset, professional presentation, and a proactive, hands‑on approach. You are happy to roll up your sleeves and help the team.
• Strong Capabilities -Excellent written and verbal communication skills, and the ability to work under pressure while managing competing priorities.
• The Basics: Competency in basic computer systems for invoicing/admin, and a current driver's licence.

Ready to step up? Whether your background is in autoglazing, an automotive workshop, a service centre, or retail operations leadership, we’d love to hear from you. Apply today and take the next big step in your career with us!