Branch Admin & Customer Care Coordinator

NWG ADAS & Windscreens; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Birthday leave

Parental leave (4 weeks)

Professional development

Job summary

NWG ADAS & Windscreens is seeking a Branch Admin Support at the Essendon Fields branch in Melbourne. You will be the administrative backbone, handling front-line customer service, data entry, stock documentation, and invoicing, while supporting daily operations alongside the Branch Manager and technical staff.

You will manage job scheduling, answer inquiries, and ensure invoices are issued promptly, with emphasis on accuracy, safety documentation, and smooth workflow across the branch.

Qualifications

• Demonstrated experience in administration, customer service, or operational support roles.
• Automotive industry experience is a great advantage.
• Strong Windows-based computer skills with scheduling, invoicing, or CRM software experience.
• Excellent telephone etiquette, strong time management, and a positive attitude.

Responsibilities

• Handle customer enquiries via phone, email, and in-person and schedule and allocate jobs to technicians to meet deadlines.
• Own completed jobs to finalise billing and ensure invoices are processed quickly.
• Assist with stock ordering and receipting to meet service deadlines and process injury reports in the safety system.

Skills

Administration

Customer service

Operational support

Automotive industry experience

Scheduling software

Invoicing software

CRM software

Windows OS

Telephone etiquette

Tools

Monit safety system

Job description

NWG ADAS & Windscreens is seeking a Branch Admin Support at the Essendon Fields branch in Melbourne. You will be the administrative backbone, handling front-line customer service, data entry, stock documentation, and invoicing, while supporting daily operations alongside the Branch Manager and technical staff.

You will manage job scheduling, answer inquiries, and ensure invoices are issued promptly, with emphasis on accuracy, safety documentation, and smooth workflow across the branch.