Boutique Motel Front Desk & Guest Services

The Sails Motel; Brunswick Heads; On-site; AUD 42,000 - 60,000; Part time

Job summary

The Sails Motel in Brunswick Heads seeks a motivated candidate to join our front desk and guest services team. The role covers check-in/check-out, reservations, and guest relations in a boutique setting. You will work weekends, weekdays and weeknights with rotating casual shifts.

A friendly, professional appearance, strong computer skills (preferably Mac), and a proactive attitude are essential. RSA certification is preferred, and you will help maintain reception, bar and pool areas while

Qualifications

• Front desk/front-of-house hospitality experience.
• Strong attention to detail and proactive mindset.
• Proficient with computers; Mac preferred.
• Professional appearance and positive hospitality mindset.
• Ability to work independently and calmly under pressure.
• Availability for weekend, weekday and weeknight shifts; rotating casual shifts.

Responsibilities

• Handle check-in and check-out for guests.
• Manage reservations by phone, email, and in person.
• Monitor inquiries via email and phone.
• Process deposits and payments; operate motel booking system.
• Support housekeeping with room inspections when needed.
• Maintain reception, bar, and pool areas and ensure guest satisfaction.

Skills

Front desk hospitality

Guest relations

Multitasking

Problem solving

Attention to detail

Computer proficiency (Mac)

Tools

Booking system software

Email/phone communications

Job description

The Sails Motel in Brunswick Heads seeks a motivated candidate to join our front desk and guest services team. The role covers check-in/check-out, reservations, and guest relations in a boutique setting. You will work weekends, weekdays and weeknights with rotating casual shifts.

A friendly, professional appearance, strong computer skills (preferably Mac), and a proactive attitude are essential. RSA certification is preferred, and you will help maintain reception, bar and pool areas while