Boutique Lead: Coffee Experience & Team Coach

Nestle SA; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Coffee perks and staff discounts

Product training and development

Uniform provided

Staff event and wellbeing programs

Job summary

Nespresso is seeking an Assistant Boutique Manager in Chatswood Chase to lead a high-energy team in a premium coffee boutique. You will drive customer experiences, coach staff, and ensure smooth operations while modelling excellence in service and efficiency.

The role requires a hands-on leader who can energise the team, celebrate achievements, and deliver superior results in a rotating full-time roster. Applicants must have full rights to work in Australia.

Qualifications

• Experience leading retail or hospitality teams and driving customer satisfaction.
• Ability to motivate, coach, and celebrate team successes.
• Detail-oriented with focus on smooth operations and service excellence.

Responsibilities

• Inspire and energise the team to deliver unforgettable customer experiences daily.
• Coach staff to foster collaboration and service excellence.
• Lead boutique operations and demonstrate efficiency and leadership.
• Motivate the team to hit goals and celebrate wins together.
• Engage customers with coffee passion, product knowledge and sales skills.
• Manage admin and reporting tasks to keep the boutique on track.

Skills

Retail leadership

Team motivation

Customer service

Sales skills

Job description

Nespresso is seeking an Assistant Boutique Manager in Chatswood Chase to lead a high-energy team in a premium coffee boutique. You will drive customer experiences, coach staff, and ensure smooth operations while modelling excellence in service and efficiency.

The role requires a hands-on leader who can energise the team, celebrate achievements, and deliver superior results in a rotating full-time roster. Applicants must have full rights to work in Australia.