Lead Boutique Manager – Flagship Coffee Experience

Nestlé Nespresso SA; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Coffee perks

Exclusive product access

Quarterly bonus incentives

Uniform provided

Training and mentoring

Wellbeing support and EAP

Job summary

Nespresso is seeking an Assistant Boutique Manager for the Pitt Street Flagship in Sydney. This full-time role operates on a rotating roster with late-night shifts and alternate weekends, offering opportunities to lead a passionate team and deliver exceptional coffee experiences.

You will energise staff, coach for service excellence, and ensure smooth boutique operations while engaging customers with product knowledge and high-impact sales skills.

Qualifications

• Leadership experience in retail or hospitality settings.
• Ability to motivate and coach a team to deliver service excellence.
• Strong focus on smooth boutique operations and customer experience.

Responsibilities

• Inspire and energise your team to create memorable customer experiences daily.
• Coach staff and foster a collaborative environment focused on service excellence.
• Drive boutique operations and lead by example in customer service and efficiency.
• Motivate the team to achieve goals and celebrate wins together.
• Engage customers with product knowledge and sales skills.
• Ensure admin and reporting tasks are completed accurately to keep the boutique on track.

Skills

Leadership

Team motivation

Customer service

Retail/hospitality experience

Detail oriented

Planet impact awareness

Job description

Nespresso is seeking an Assistant Boutique Manager for the Pitt Street Flagship in Sydney. This full-time role operates on a rotating roster with late-night shifts and alternate weekends, offering opportunities to lead a passionate team and deliver exceptional coffee experiences.

You will energise staff, coach for service excellence, and ensure smooth boutique operations while engaging customers with product knowledge and high-impact sales skills.