Boutique Store Leader: Inspire Teams & Elevate Service

Nespresso; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Coffee perks

Monthly coffee credit

Staff discounts

Quarterly bonus incentives

Uniform provided

Exceptional training & mentoring

Wellbeing support (EAP)

Parental leave benefits

Career growth opportunities

Job summary

Nespresso Australia in Sydney is seeking an experienced boutique leader to energise and coach a customer-focused team. You’ll drive store operations, deliver outstanding service, and coach staff to achieve sales and service excellence.

Join a brand that values collaboration, sustainability, and growth. With a rotating roster including late-night shifts and weekends, you’ll receive training, product knowledge, and staff perks designed to elevate your coffee craft and career.

Qualifications

• Experienced leader with retail or hospitality background
• Ability to inspire and coach teams to deliver best-in-class service
• Demonstrated focus on customer satisfaction and sales excellence

Responsibilities

• Inspire and energise your team to create unforgettable customer experiences every day.
• Coach and empower staff, fostering a collaborative environment committed to service excellence.
• Drive smooth boutique operations and lead by example in both customer service and efficiency.
• Motivate your team to achieve goals and celebrate wins as a group.
• Engage customers with your coffee passion, expert product knowledge, and high-impact sales skills.
• Ensure all admin and reporting tasks are handled accurately, keeping the boutique on track.

Skills

Retail leadership

Team motivation

Customer service

Tools

POS systems

Job description

Nespresso Australia in Sydney is seeking an experienced boutique leader to energise and coach a customer-focused team. You’ll drive store operations, deliver outstanding service, and coach staff to achieve sales and service excellence.

Join a brand that values collaboration, sustainability, and growth. With a rotating roster including late-night shifts and weekends, you’ll receive training, product knowledge, and staff perks designed to elevate your coffee craft and career.