Boutique Hotel Front Office & Guest Experience Lead

Merivale; Narooma; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Paid parental leave

Discounts at Merivale venues

Career development opportunities

Zusammenfassung

Merivale's The Whale Narooma invites a hands-on Front Office Manager to lead guest experiences, front desk operations and housekeeping coordination in a boutique coastal retreat.

You will work with the General Manager on food and beverage, mentor teams, manage KPIs, rostering and revenue forecasting, and ensure premium service from arrival to departure.

The role emphasises relationship building with guests and OTA partners, using PMS and POS systems to deliver seamless stays.

Qualifikationen

• Hands-on leader focused on delivering exceptional guest experiences.
• Strong operations knowledge across Front Office and Housekeeping.
• Organised with excellent communication and interpersonal skills.

Aufgaben

• Oversee day-to-day hotel operations including Front Office and Housekeeping.
• Collaborate with General Manager on Food & Beverage offerings.
• Lead team, rostering, wage analysis and labour control.
• Manage rate, revenue forecasting and OTA relationships.

Kenntnisse

Guest engagement

Team leadership

Communication skills

Mentoring & development

KPI tracking

Revenue forecasting

Relationship management

Tools

Hotel PMS

OTAs

POS

Jobbeschreibung

Merivale's The Whale Narooma invites a hands-on Front Office Manager to lead guest experiences, front desk operations and housekeeping coordination in a boutique coastal retreat.

You will work with the General Manager on food and beverage, mentor teams, manage KPIs, rostering and revenue forecasting, and ensure premium service from arrival to departure.

The role emphasises relationship building with guests and OTA partners, using PMS and POS systems to deliver seamless stays.