Coastal Front Office Leader for Boutique Luxury Hotel

Hastings People; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Relocation assistance

Short-term accommodation support

Job summary

Hastings People is seeking a Front Office Manager for a regional coastal property in Australia. Reporting to the General Manager, you will lead the Front Office team, deliver personalised guest experiences, and work closely with Food & Beverage leadership to ensure a seamless guest journey.

You will excel in boutique or lifestyle environments, manage relationships with guests and stakeholders, and drive engagement and service standards while modelling hands-on leadership.

Qualifications

• Proven leadership experience within boutique hotels or premium hospitality environments.
• Strong operational knowledge across Front Office, Housekeeping and Reservations.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and develop the entire Front Office team.
• Deliver exceptional guest experiences through a personalised, service-led approach.
• Support operational performance across all accommodation functions.
• Build strong relationships with key internal stakeholders and senior leadership.
• Drive team engagement, service standards and continuous operational improvement.

Job description

Hastings People is seeking a Front Office Manager for a regional coastal property in Australia. Reporting to the General Manager, you will lead the Front Office team, deliver personalised guest experiences, and work closely with Food & Beverage leadership to ensure a seamless guest journey.

You will excel in boutique or lifestyle environments, manage relationships with guests and stakeholders, and drive engagement and service standards while modelling hands-on leadership.