Front Office Manager | The Whale | Narooma

Merivale; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Paid parental leave

Amazing discounts at 90+ venues

Career and development opportunities

Job summary

Merivale’s The Whale Narooma is seeking a hands-on Front Office Manager to lead guest services and operations, aligning with our premium coastal retreat experience. You will partner with the General Manager to elevate the hotel offering, mentor teams, and drive KPI performance across front desk and housekeeping.

Ideal candidates bring strong leadership, superb communication, and a solutions-focused mindset to everyday guest interactions, ensuring a seamless arrival to departure for every guest.

Qualifications

• Hands-on leader with a passion for guest experiences.
• Oversee Front Office and Housekeeping operations.
• Mentor and develop front-line teams.
• Strong communication and relationship-building skills.

Responsibilities

• Lead day-to-day hotel operations and guest services.
• Manage Front Office and Housekeeping teams.
• Collaborate with General Manager on property strategy.
• Forecast rates and manage revenue.
• Coordinate with OTAs and third-party partners.
• Optimize guest engagement from arrival to departure.

Skills

Team leadership

Hotel operations

KPI management

Roster planning

Wage analysis

Labour control

OTA relationships

PMS usage

POS usage

Tools

Hotel PMS

OTAs

POS

Job description

Front Office Manager | The Whale | Narooma

The Whale Narooma, a boutique coastal retreat where relaxed luxury meets the natural beauty of the NSW South Coast. Guests unwind in beautifully designed accommodation, recharge with premium wellness amenities, and enjoy exceptional dining at Queen Chow. The boutique hotel is perfectly positioned to explore pristine beaches and sparkling waterways, The Whale offers guests an effortless escape for relaxation, indulgence, and adventure.

The Role

The Front Office Manager of The Whale is a hands-on leader who is genuinely passionate about delivering exceptional guest experiences, developing the hotel offering, and has a strong understanding of hotel operations.

In this exciting and diverse role, you will join the precinct’s senior leadership team. You will oversee the day-to-day operations of the hotel, with responsibility for Front Office and Housekeeping teams. Alongside managing daily operations, you will work closely with the General Manager.

To succeed in this role, you will be highly organised, with exceptional communication and interpersonal skills, and a proven ability to build strong relationships with both guests and Merivale team members. You will embody the Merivale culture while bringing a proactive, solutions-focused approach to problem-solving.

A passion for mentoring and developing teams, fostering collaboration, and consistently delivering outstanding guest experiences from arrival to departure will be essential.

Your key focuses will include:

Dedication and passion to deliver excellent guest engagement and VIP experience;

Team management - lead, develop and drive a positive culture within the team

Proven record of working toward KPIs, rostering, wage analysis and labour control.

Rate management and revenue forecasting;

Relationship management with key stakeholders including OTAs;

Regular usage of Technologies, including Hotel PMS, OTAs, POS.

The Reward

Paid parental leave and flexible return to work support for new parents.

Amazing discounts at 90+ venues.

Career and development opportunities, learning from the best.