Front Office Manager

Hastings People; Sydney; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Relocation assistance

Short-term accommodation

Career growth

Job summary

Hastings People is seeking a Front Office Manager for a luxury property in a sought-after regional coastal destination. The role reports to the General Manager and combines hands-on leadership with guest-centric service, working closely with Food & Beverage and other divisions to ensure a seamless guest journey.

You will lead from the front, managing Front Office, Housekeeping and Reservations, while fostering relationships with guests and senior stakeholders to sustain exceptional service.

Qualifications

• Proven leadership experience within boutique hotels, luxury accommodation or premium hospitality.
• Strong operational knowledge across Front Office, Housekeeping and Reservations.
• Passion for delivering personalised guest experiences.
• Excellent communication and stakeholder management.

Responsibilities

• Lead and develop the entire Front Office team.
• Deliver exceptional guest experiences through a service-led approach.
• Support operational performance across all accommodation functions.
• Build strong relationships with key internal stakeholders and senior leadership.
• Drive team engagement, service standards and continuous operational improvement.

Skills

Leadership

Boutique hotels

Guest service

Stakeholder mgmt

Rooms operations

Communication

Job description

Our client is an established hospitality operator with a property located in one of Australia's most sought-after regional coastal destinations. Renowned for delivering highly personalised guest experiences, the property combines luxury accommodation with exceptional service standards, creating memorable stays through genuine hospitality rather than process-driven service. This is an exciting opportunity to join a collaborative leadership team where initiative, accountability and a hands-on approach are highly valued.

Job Description

Reporting to the General Manager, the Front Office Manager will play a pivotal role in the day-to-day leadership of the property and support broader operational excellence. This is a highly visible, guest-facing leadership position requiring someone who thrives in a hands-on environment and enjoys building strong relationships with both guests and team members.

While leading Front Office, the role also works closely alongside Food & Beverage leadership and other divisions to ensure a seamless guest journey across the property.

Key responsibilities include:

• Lead and develop the entire Front Office team.
• Deliver exceptional guest experiences through a personalised, service-led approach.
• Support operational performance across all accommodation functions.
• Build strong relationships with key internal stakeholders and senior leadership.
• Drive team engagement, service standards and continuous operational improvement.

Candidate Profile

You are a passionate hospitality professional with a strong background in rooms operations and a genuine commitment to personalised guest service. You enjoy leading from the front, are comfortable wearing multiple hats, and excel within boutique or lifestyle hospitality environments where every guest interaction matters.

This opportunity would suit an experienced Front Office leader ready to take the next step within a high-quality operation.

• You will bring: Proven leadership experience within boutique hotels, luxury accommodation or premium hospitality environments.
• Strong operational knowledge across Front Office, Housekeeping and Reservations.
• A genuine passion for delivering intuitive, personalised guest experiences.
• Exceptional communication and stakeholder management skills.
• The flexibility and resilience to thrive in a regional hospitality environment.
• Food & Beverage exposure will be highly regarded but is not essential.

Offer

Join a respected hospitality business offering long-term career growth within a supportive leadership team. This role presents the opportunity to make a genuine impact while developing your career in one of Australia's most desirable regional coastal destinations.

• Relocation and short-term accommodation support available.

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