Front Office Manager | The Whale | Narooma

Merivale; Narooma; In loco; AUD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid parental leave

Discounts at Merivale venues

Career development opportunities

Descrizione del lavoro

Merivale's The Whale Narooma invites a hands-on Front Office Manager to lead guest experiences, front desk operations and housekeeping coordination in a boutique coastal retreat.

You will work with the General Manager on food and beverage, mentor teams, manage KPIs, rostering and revenue forecasting, and ensure premium service from arrival to departure.

The role emphasises relationship building with guests and OTA partners, using PMS and POS systems to deliver seamless stays.

Competenze

• Hands-on leader focused on delivering exceptional guest experiences.
• Strong operations knowledge across Front Office and Housekeeping.
• Organised with excellent communication and interpersonal skills.

Mansioni

• Oversee day-to-day hotel operations including Front Office and Housekeeping.
• Collaborate with General Manager on Food & Beverage offerings.
• Lead team, rostering, wage analysis and labour control.
• Manage rate, revenue forecasting and OTA relationships.

Conoscenze

Guest engagement

Team leadership

Communication skills

Mentoring & development

KPI tracking

Revenue forecasting

Relationship management

Strumenti

Hotel PMS

OTAs

POS

Descrizione del lavoro

Front Office Manager | The Whale | Narooma

The Whale Narooma, a boutique coastal retreat where relaxed luxury meets the natural beauty of the NSW South Coast. Guests unwind in beautifully designed accommodation, recharge with premium wellness amenities, and enjoy exceptional dining at Queen Chow. The boutique hotel is perfectly positioned to explore pristine beaches and sparkling waterways, The Whale offers guests an effortless escape for relaxation, indulgence, and adventure.

The Role

The Hotel Manager of The Whale is a hands-on leader who is genuinely passionate about delivering exceptional guest experiences, developing the hotel offering, and has a strong understanding of hotel operations.

In this exciting and diverse role, you will join the precinct's senior leadership team. You will oversee the day-to-day operations of the hotel, with responsibility for Front Office and Housekeeping. Alongside managing daily operations, you will work closely with the General Manager across key areas of the business, including the incredible Food & Beverage offering.

To succeed in this role, you will be highly organised, with exceptional communication and interpersonal skills, and a proven ability to build strong relationships with both guests and Merivale team members. You will embody the Merivale culture while bringing a proactive, solutions-focused approach to problem-solving.

A passion for mentoring and developing teams, fostering collaboration, and consistently delivering outstanding guest experiences from arrival to departure will be essential.

Your key focuses will include:

• Dedication and passion to deliver excellent guest engagement and VIP experience;
• Team management - lead, develop and drive a positive culture within the team
• Proven record of working toward KPIs, rostering, wage analysis and labour control.
• Rate management and revenue forecasting;
• Relationship management with key stakeholders including OTA's;
• Regular usage of Technologies, including Hotel PMS, OTAs, POS.
• Delivery and execution of room service.

The Reward

• Paid parental leave and flexible return to work support for new parents.
• Amazing discounts at 90+ venues.
• Career and development opportunities, learning from the best.