Boutique Front Office Leader | Elevate Guest Experience

Lancemore Group; City of Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible work hours

Career advancement

Get MORE at Lancemore discounts

Job summary

Lancemore Crossley St. is seeking an experienced Guest Service Agent to drive guest experiences across reservations, arrivals, departures and the guest stay at our boutique Melbourne property.

You will be an ambassador for the Lancemore brand over phone, email and in person, lead the team during peak times, and stay on top of the PMS and cash handling processes while delivering exceptional service.

Qualifications

• Experience in a similar role with exposure to FO hotel leadership/management.
• Hands-on leadership during busy shifts.
• Team player with boutique-hotel service mindset.
• Ability to work under pressure in fast-paced settings.
• Comfortable driving revenue opportunities and motivating the team.

Responsibilities

• Deliver exceptional guest experiences across reservations, arrivals, departures and stay.
• Represent the boutique Lancemore brand by phone, email and in person.
• Recommend hotels and local area.
• Respond to guest feedback and follow up as required.
• Maintain systems and procedures, including cash handling and the PMS.

Skills

Guest services experience

Leadership skills

Job description

Lancemore Crossley St. is seeking an experienced Guest Service Agent to drive guest experiences across reservations, arrivals, departures and the guest stay at our boutique Melbourne property.

You will be an ambassador for the Lancemore brand over phone, email and in person, lead the team during peak times, and stay on top of the PMS and cash handling processes while delivering exceptional service.