Front Office Supervisor - Casual

Lancemore Hotels; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible work hours

Get MORE Lancemore discounts

Exclusive benefit program

Job summary

Lancemore Crossley St. in Melbourne seeks an experienced Guest Services Agent to elevate guest experiences from reservation to departure.

You will act as an ambassador for the Lancemore boutique brand, engaging guests by phone, email and in person, while delivering personalised recommendations about the hotel and local area. Join a vibrant boutique brand known for authentic hospitality, teamwork and a performance-driven culture.

Qualifications

• Experience in a similar role is essential.
• Hands-on leadership skills to inspire the team during busy periods.
• Excellent communication and a passion for boutique hospitality.
• Ability to handle reservations, arrivals, departures and guest queries.

Responsibilities

• Deliver exceptional guest experiences across all stages of the guest journey.
• Ambassador for Lancemore, representing the boutique brand by phone, email and in person.
• Provide local area recommendations and respond to guest feedback promptly.
• Maintain systems and cash handling, including the PMS reservation system.

Skills

Guest service

Reservations

Customer focus

Team player

Tools

PMS

Job description

• Flexible work hours
• Advance your career with us with more Hotels to come
• Access to exclusive benefit program -\"Get MORE at Lancemore\" - discounts with several major retailers and group accommodation, food and wine

Great role for an experienced GSA to take the next step to drive and implement guest experiences throughout the Hotel.

ABOUT THE ROLE:

• Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
• Be an ambassador for the Hotel, positively representing and promoting our boutique brand over the phone, by email and in person
• Make recommendations on the Hotel and local area
• Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
• Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system

ABOUT YOU:

• Experience in a similar role - Exposure to FO Hotel leadership/management is essential
• Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
• Team player, great personality and a passion for delivering the best service possible with a boutique vibe
• Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
• Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunities

ABOUT US:

Lancemore Crossley St.

Beautifully positioned in a coveted laneway location, at the Paris end of Bourke St, Lancemore Crossley Street embodies everything there is to love about Melbourne – grit, culture, art, theatre, sweeping views and seamless design. The design-led property features 112 curated suites, meeting facilities with modern technology, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar.

Lancemore Hotel Group

A pioneer in Boutique Hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.

• We strive on constantly growing and seeking approaches to be better in everything.
• You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
• If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Our Values

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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