Boutique Floor Leader & Customer Experience Coach

Sheike; Burwood; On-site; AUD 55,000 - 75,000; Full time

Job summary

SHEIKE is seeking an Assistant Boutique Leader in Burwood to support the Boutique Leader in delivering exceptional customer experiences, strong commercial outcomes and a positive, values-led team culture. This hands-on, customer-facing role is coaching-focused—helping bring the SHEIKE brand to life on the shop floor, supporting day-to-day Boutique leadership and modelling service, styling and selling.

You will contribute to rostering, stock integrity, visual standards and staff development,

Qualifications

• Experience working in a customer-facing retail environment.
• Demonstrates strong communication and interpersonal skills.
• Emerging leadership capability with a growth mindset.
• Ability to coach and develop a team.

Responsibilities

• Deliver high-quality customer experiences aligned to the SHEIKE brand.
• Lead by example in greetings, styling and fitting room engagement.
• Coach team on service and selling behaviours.
• Escalate customer issues when Boutique Leader is absent.
• Assist with rostering and wage control.
• Maintain visual standards and store cleanliness.
• Support campaigns, promotions and stock movements.
• Develop capability toward future Boutique Leadership.

Skills

Customer facing

Retail experience

Leadership potential

Communication skills

Job description

SHEIKE is seeking an Assistant Boutique Leader in Burwood to support the Boutique Leader in delivering exceptional customer experiences, strong commercial outcomes and a positive, values-led team culture. This hands-on, customer-facing role is coaching-focused—helping bring the SHEIKE brand to life on the shop floor, supporting day-to-day Boutique leadership and modelling service, styling and selling.

You will contribute to rostering, stock integrity, visual standards and staff development,