Bilingual Returns & Exchanges Coordinator

Hisense; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Hisense is seeking a Returns Coordinator to manage end-to-end product returns and exchanges, coordinating with Customer Service, Logistics, Technical Support and Accounts to ensure timely and accurate processing. You will verify eligibility, handle documentation, create Return Authorizations, liaise with warehouse teams, monitor progress, and contribute to continuous improvement of after-sales operations.

This role requires strong communication, attention to detail, and a customer-centric

Qualifications

• At least 6 months experience in a customer service or similar role.
• Experience dealing with customers via phone, email (and face-to-face where applicable).
• Some experience managing administrative tasks or documentation is desirable.

Responsibilities

• Coordinate and manage product return and exchange requests.
• Verify eligibility, documentation, and product condition in line with company policies.
• Communicate with customers, suppliers, and internal departments to ensure timely resolution.
• Create and track Return Authorizations (RAs) and ensure accurate data entry in relevant systems.
• Liaise with the warehouse and logistics teams to arrange collections, inspections, and replacements.
• Monitor return progress and proactively follow up on outstanding cases.
• Identify recurring issues and provide feedback to improve processes and reduce return rates.
• Prepare reports and maintain records of returns, exchanges, and related correspondence.
• Support continuous improvement initiatives within the after-sales and logistics teams.

Skills

Customer service

Communication

Detail oriented

Time management

Team player

English Mandarin

Job description

Hisense is seeking a Returns Coordinator to manage end-to-end product returns and exchanges, coordinating with Customer Service, Logistics, Technical Support and Accounts to ensure timely and accurate processing. You will verify eligibility, handle documentation, create Return Authorizations, liaise with warehouse teams, monitor progress, and contribute to continuous improvement of after-sales operations.

This role requires strong communication, attention to detail, and a customer-centric