Warranty & Customer Support Specialist

Reclaim Energy; Byron Bay; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

Reclaim Energy is seeking a Warranty & Customer Support Coordinator to manage warranty cases from enquiry to resolution. You’ll diagnose faults, coordinate repairs, and liaise with manufacturers while maintaining proactive communication with customers and installers.

The role combines customer service, technical troubleshooting, and coordination in a fast-paced HVAC/renewables environment. Ideal candidates will have warranty/aftersales experience, strong communication skills, and proficiency

Qualifications

• Experience in warranty, aftersales, technical customer service or service coordination.
• Excellent communication and customer service skills.
• Strong organisational skills and the ability to manage multiple cases simultaneously.
• Confidence communicating with customers, installers and technical stakeholders.
• A proactive, solutions-focused approach.
• Strong computer skills, including experience using CRM systems.
• High attention to detail and excellent follow-through.

Responsabilités

• Manage warranty cases from initial enquiry through to resolution.
• Respond to warranty enquiries via phone and email.
• Manage the company's Warranty & Aftersales 1300 support line.
• Assess warranty claims against company policies and warranty terms.
• Diagnose product faults using technical information and service reports.
• Coordinate authorised service agents and warranty repairs.
• Liaise with manufacturers regarding technical support and warranty approvals.
• Coordinate replacement parts and warranty outcomes.
• Maintain strong customer relationships through proactive communication.
• Monitor warranty trends and identify opportunities for continuous improvement.
• Work collaboratively with our Sales, Technical, Operations and Customer Service teams.

Connaissances

Warranty knowledge

Aftersales experience

Technical customer service

Service coordination

CRM systems

Customer communication

Organisational skills

Outils

CRM systems

Description du poste

Reclaim Energy is seeking a Warranty & Customer Support Coordinator to manage warranty cases from enquiry to resolution. You’ll diagnose faults, coordinate repairs, and liaise with manufacturers while maintaining proactive communication with customers and installers.

The role combines customer service, technical troubleshooting, and coordination in a fast-paced HVAC/renewables environment. Ideal candidates will have warranty/aftersales experience, strong communication skills, and proficiency