客服代表

BLUETTI; Sydney; On-site; AUD 34,000 - 48,000; Full time

Job summary

Bluetti in Sydney, Australia is seeking a customer service specialist to respond to calls, answer enquiries, and resolve issues. You will clearly explain Bluetti products, services, and policies to help customers make informed decisions.

You will manage complaints, coordinate with the technical team, log feedback for service improvement, and handle warranty-related services including repairs, returns, and exchanges.

Qualifications

• Experience in a call centre or phone-based customer service role; technical troubleshooting experience is a plus.

Responsibilities

• Respond to customer calls, enquiries, and resolve issues.
• Clearly explain products, services, and policies to help customers make informed decisions.
• Manage customer complaints, provide suitable solutions, and elevate to the technical team when necessary while coordinating communication.
• Log customer complaints, enquiries, and feedback for follow-up and service improvement.
• Handle warranty-related services, including repairs, returns, and exchanges.
• Work with the technical support team to assist customers with product usage issues.
• Manage Home ESS leads and coordinate with installation partners for installations.
• Process government rebate applications, issue invoices, schedule installations, and follow up on payments.
• Maintain accurate and comprehensive records of Home ESS leads and projects.

Skills

Project coordination

Customer service

Teamwork

Under pressure

English fluency

Organised

Job description

• Respond to customer calls, answer enquiries, and resolve issues.
• Clearly explain products, services, and policies to help customers make informed decisions.
• Manage customer complaints, provide suitable solutions, and elevate to the technical team when necessary while coordinating communication.
• Log customer complaints, enquiries, and feedback for follow-up and service improvement.
• Handle warranty-related services, including repairs, returns, and exchanges.
• Work with the technical support team to assist customers with product usage issues.
• Manage Home ESS leads and coordinate with installation partners for installations.
• Process government rebate applications, issue invoices, schedule installations, and follow up on payments.
• Maintain accurate and comprehensive records of Home ESS leads and projects.

Qualifications

• Previous experience in a call centre or phone-based customer service role; technical troubleshooting experience is a plus.

Required Skills

• Strong project coordination skills, customer service mindset, sense of responsibility, teamwork, and ability to execute tasks effectively.
• Ability to work under pressure and a genuine passion for customer service.
• Fluent spoken and written English.
• Preference for someone who is organised and maintains order in their work style.