Bell Attendant

Hilton; Gold Coast City; On-site; AUD 30,000 - 39,000; Part time

Job summary

Hilton is seeking a friendly Guest Services/Bell Attendant at the Imperial Hotel Gold Coast (part-time). Greet guests, assist with luggage, escort them to rooms, and provide local information to ensure a memorable stay.

Coordinate with valet and front desk for airport transfers, handle luggage safely, and support cross-department needs. A 1–2 year hospitality background, strong communication, and a professional appearance are essential.

Qualifications

• 1–2 years of guest services or bell attendant experience.
• Strong communication and interpersonal skills.
• Physically fit to lift and carry luggage.
• Fluent in English; additional languages are an advantage.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Greet guests, assist with luggage, and escort them to rooms with local information.
• Safely manage guest luggage and storage.
• Introduce room features and assist with luggage during checkout.
• Support valet, airport transfers, and transport needs with front office and concierge.
• Maintain a professional appearance and deliver excellent service.
• Communicate guest needs to relevant departments and assist with special requests.
• Address guest concerns promptly to ensure a smooth stay.

Skills

Guest services experience

Communication skills

Interpersonal skills

Physical fitness

Professional appearance

Customer service oriented

English proficiency

Job description

Job Identification: 222649

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Part time

Be part of the next chapter in Australian luxury hospitality.

The iconic Imperial Hotel Gold Coast, formerly Palazzo Versace, is entering an exciting new chapter as it transitions to become Australia’s first luxury Hilton hotel. Combining the grandeur and elegance of a world-renowned destination with Hilton’s global reputation for exceptional hospitality, this is a unique opportunity to be part of a landmark transformation. Boasting a stunning waterfront location, the hotel features Italian craftmanship throughout, luxury accommodation, exquisite dining, mutliple events spaces, a lagoon-style pool and exceptional guest experiences.

Here’s what you’ll do during a typical day:

• Guest Welcome & Assistance: Greet guests, assist with luggage, and escort them to rooms while providing hotel and local information.

• Luggage Handling: Safely manage guest luggage and ensure proper delivery and storage.

• Room Orientation & Departure: Introduce room features and assist with luggage during check-out.

• Transportation Coordination: Support valet, airport transfers, and other transport needs in collaboration with the front office and concierge.

• Service & Conduct: Maintain a professional appearance and deliver exceptional customer service.

• Cross-Department Support: Communicate guest needs to relevant departments and assist with room moves or special requests.

• Issue Resolution: Address guest concerns promptly and ensure a smooth stay experience.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• 1–2 years of experience in guest services or bell attendant roles, preferably in hospitality

• Strong communication and interpersonal skills with a guest-focused mindset

• Physically fit to lift and carry luggage safely

• Professional appearance, positive attitude, and enthusiasm for service

• Proficient in English; additional languages are an advantage

• Flexible availability, including nights, weekends, and holidays

• Familiarity with hotel amenities, local attractions, and transport options preferred

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.