Executive Lounge Attendant (Part-Time)

Hilton; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discount travel nights

Staff discounts

Career development via Hilton Uni

Bonus annual leave

Job summary

Hilton welcomes you to a role in one of our Executive Lounges in Australia. As part of our hospitality team, you will deliver outstanding food and beverage service, assist with guest check-in/check-out, and create a warm, welcoming atmosphere for all visitors.

You will recognise VIPs and Hilton Honors members while ensuring service standards remain exemplary. We value a passionate hospitality professional with strong communication, teamwork, and multitasking abilities, who can stay calm under

Qualifications

• Passionate hospitality professional committed to delivering exceptional guest experiences.
• Excellent communication and interpersonal skills with the ability to build rapport with guests and team members.
• Strong organisational skills and attention to detail in a fast-paced environment.

Responsibilities

• Deliver outstanding food and beverage service to Executive Lounge guests.
• Assist with guest check-in and check-out while responding to enquiries in a friendly and professional manner.
• Create a warm and welcoming experience for all guests, recognising VIPs and Hilton Honours members.
• Handle guest requests and resolve concerns promptly and professionally.
• Maintain a clean, organised Executive Lounge and replenish offerings during service.
• Promote Hilton Honours benefits to eligible guests.
• Collaborate with Front Office and F&B teams to deliver exceptional guest experiences.
• Contribute to a positive team culture while upholding Hilton's service standards.

Skills

Customer service

Interpersonal communication

Attention to detail

Multitasking

Teamwork

Calm under pressure

Flexibility

Job description

Job Description

• 110 exceptionally discounted travel nights per year for you, your friends or family to enjoy at any of our 9000+ hotels located in 141 countries and territories around the world.
• Discounts of up to 25-50% on products and services in participating Hilton outlets
• Extensive range of career development opportunities including access to Hilton University training, offering more than 3000 free learning programs
• Bonus Annual Leave days after 2 years
• Unwavening focus on creating an inclusive environment offers growth opportunities, is driven by purpose, and allows team members to bring their best, most authentic selves to work.

Why you will love working for Hilton?

• 110 exceptionally discounted travel nights per year for you, your friends or family to enjoy at any of our 9000+ hotels located in 141 countries and territories around the world.
• Discounts of up to 25-50% on products and services in participating Hilton outlets
• Extensive range of career development opportunities including access to Hilton University training, offering more than 3000 free learning programs
• Bonus Annual Leave days after 2 years
• Unwavening focus on creating an inclusive environment offers growth opportunities, is driven by purpose, and allows team members to bring their best, most authentic selves to work.

We are the Light and Warmth of Hospitality. We are HILTON.

Responsibilities

What will I be doing?

• Delivering outstanding food and beverage service to Executive Lounge guests.
• Assisting with guest check-in and check-out while responding to guest enquiries in a friendly and professional manner.
• Creating a warm and welcoming experience for all guests, recognising VIPs and Hilton Honours members.
• Handling guest requests and resolving concerns promptly and professionally.
• Maintaining a clean, organised and well-presented Executive Lounge.
• Setting up and replenishing food and beverage offerings throughout service periods.
• Promoting Hilton Honours and its benefits to eligible guests.
• Working collaboratively with the Front Office and Food & Beverage teams to deliver exceptional guest experiences.
• Contributing to a positive team culture while maintaining Hilton's high service standards.

Qualifications

What are we looking for?

We're looking for a passionate hospitality professional who is committed to delivering exceptional guest experiences.

The Ideal Candidate Will Have

• A genuine passion for customer service and creating memorable guest experiences.
• Previous experience in hospitality, food and beverage, front office or customer service (hotel experience is highly regarded but not essential).
• Excellent communication and interpersonal skills with the ability to build rapport with guests and team members.
• A positive, friendly and professional attitude with strong attention to detail.
• The ability to remain calm under pressure and confidently resolve guest enquiries.
• Strong organisational skills with the ability to multitask in a fast-paced environment.
• A proactive approach to teamwork and a willingness to learn and grow with Hilton.
• Flexibility to work a rotating roster, including mornings, evenings, weekends and public holidays.
• Full Australian working rights with no restrictions.
• Full availability across a 7-day rotating roster.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.