Luxury Bell Attendant – Elevate Guest Experiences

Hilton; Gold Coast City; On-site; AUD 30,000 - 39,000; Part time

Job summary

Hilton is seeking a friendly Guest Services/Bell Attendant at the Imperial Hotel Gold Coast (part-time). Greet guests, assist with luggage, escort them to rooms, and provide local information to ensure a memorable stay.

Coordinate with valet and front desk for airport transfers, handle luggage safely, and support cross-department needs. A 1–2 year hospitality background, strong communication, and a professional appearance are essential.

Qualifications

• 1–2 years of guest services or bell attendant experience.
• Strong communication and interpersonal skills.
• Physically fit to lift and carry luggage.
• Fluent in English; additional languages are an advantage.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Greet guests, assist with luggage, and escort them to rooms with local information.
• Safely manage guest luggage and storage.
• Introduce room features and assist with luggage during checkout.
• Support valet, airport transfers, and transport needs with front office and concierge.
• Maintain a professional appearance and deliver excellent service.
• Communicate guest needs to relevant departments and assist with special requests.
• Address guest concerns promptly to ensure a smooth stay.

Skills

Guest services experience

Communication skills

Interpersonal skills

Physical fitness

Professional appearance

Customer service oriented

English proficiency

Job description

Hilton is seeking a friendly Guest Services/Bell Attendant at the Imperial Hotel Gold Coast (part-time). Greet guests, assist with luggage, escort them to rooms, and provide local information to ensure a memorable stay.

Coordinate with valet and front desk for airport transfers, handle luggage safely, and support cross-department needs. A 1–2 year hospitality background, strong communication, and a professional appearance are essential.