Guest Service Agent

Hilton; Melbourne; Presencial; AUD 32 000 - 39 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Travel discounts

Competitive wages

Learning & development opportunities (

Employee Assistance

Resumo da oferta

Hilton Melbourne Little Queen Street is seeking a Guest Service Agent to join the Front Office Team in a part-time capacity. You will welcome guests, check them in and out, address requests and complaints, and help ensure a memorable stay for all visitors.

Ideal candidates present with a bubbly, friendly attitude, strong communication, and the ability to stay composed under pressure. You will learn new systems and work a varied 7-day roster including evenings and holidays.

Qualificações

• Friendly, bubbly and positive demeanor.
• Excellent personal presentation and communication skills.
• Ability to work calmly under pressure with a keen eye for detail.
• Willingness to learn new computer systems and processes.
• Availability to work a 7-day roster including evenings, overnights, weekends and public holidays.

Responsabilidades

• Greet guests and manage check-in for individuals and groups.
• Complete check-out using hotel systems.
• Handle guest requests, inquiries and complaints effectively.
• Proactively find ways to delight guests and create memorable stays.
• Stay informed about hotel services, promotions, VIP movements and events.
• Upsell and promote hotel offerings to maximise revenue.
• Answer phone calls and respond to emails as part of front desk duties.

Conhecimentos

Friendly demeanor

Customer service experience

Communication skills

Attention to detail

Descrição da oferta de emprego

Job Schedule: Part time

This position is open to Australian residents only or applicants who have the legal right to work in Australia.

About Hilton Melbourne Little Queen Street

Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.

About the role

As a Guest Service Agent, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between ours guest and the hotel. Our Guest Service Agents are instrumental in ensuring our guests enjoy their stay. They are responsible for:

• Welcoming all Guests and fulfilling the check-in process for Guests and group arrivals
• Complete the check-out process for departing guests using the hotel systems
• Manage, effectively and efficiently, Guest requests, inquiries, and complaints
• Proactively find ways to delight and excite our guests to ensure their stay in memorable
• Maintain current knowledge of hotel products, services and special promotional offers, as well as daily VIP movements and special events
• Maximize sales revenues through up-selling and marketing programs
• Perform general incoming communication duties, including answering telephone calls and responding to emails.

What are we looking for?

• Have a friendly, bubbly and positive demeanour
• Work calmly and efficiently under pressure with a keen eye for detail
• Have excellent personal presentation and communication skills.
• Exude a passion for delivering exceptional levels of customer service
• Adapt to learning new computer systems with ease
• Ability to work around a 7-day week roster including ability to work evenings, overnight shifts, weekends, and public holidays.
• It would be advantageous if you have:
• Proven ability in problem resolution
• Previous experience in Front Office/Concierge within a hotel
• Valid Australian Drivers License

What will it be like to work for Hilton?

At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. In 2025, Hilton ranked #1 across all industries by the Great Place to Work Institute in Australia and Worldwide. At Hilton, you can also look forward to receiving:

• Worldwide travel discounts at unbelievable rates for you and your friends and family!
• Competitive wages
• Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
• A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing