Banking Customer Service Champion — Flexible Work

BOQ Group; Mackay Regional; Sur place; AUD 48 000 - 60 000; Plein temps

Avantages offerts par ce poste

Flexible working arrangements

Discounted financial products

Salary packaging options

Paid parental leave

Additional annual leave

Discounted private health insurance

Employee Assistance Program

Employee network groups

Pride in Diversity membership

Diversity and inclusion commitments

Résumé du poste

BOQ Group is seeking a Customer Service Officer to be the first point of contact in the branch, delivering exceptional service and guiding customers through their current and future financial needs.

You will handle transactions, educate customers on digital banking, and engage in needs-based conversations to uncover opportunities in personal banking and lending. Experience in customer service is valued, and collaboration within a diverse team is emphasized.

Qualifications

• Experience in customer service or retail roles is preferred.
• Ability to identify customer needs and build relationships.

Responsabilités

• Serve as first point of contact in the branch to deliver exceptional customer service.
• Assist customers with transactions and educate on digital banking solutions.
• Conduct needs-based conversations to generate personal banking and lending opportunities.

Connaissances

Customer service

Description du poste

BOQ Group is seeking a Customer Service Officer to be the first point of contact in the branch, delivering exceptional service and guiding customers through their current and future financial needs.

You will handle transactions, educate customers on digital banking, and engage in needs-based conversations to uncover opportunities in personal banking and lending. Experience in customer service is valued, and collaboration within a diverse team is emphasized.